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Read verified user reviews of MatrixCare from healthcare professionals. Reviews cover usability, implementation experience, customer support, specialty fit, and value for money. Submit your own review to help peers make informed EMR decisions.
Reviewed by the Durjoy Bhattacharjya · Updated August 2026
Mid-to-large skilled nursing facilities and multi-site long-term care operators requiring comprehensive regulatory compliance tools, integrated eMAR, and centralized management across the post-acute care continuum
Small assisted living communities seeking simple, streamlined solutions or organizations prioritizing modern user experience and mobile-first workflows over comprehensive feature depth
skilled nursing facilities
SNF administrators report that the Medicare reimbursement tracking and PDPM grouper functionality are strong, though quarterly updates sometimes introduce temporary workflow disruptions
assisted living
Assisted living communities note that the platform feels over-engineered for their simpler regulatory requirements compared to skilled nursing, with features they don't need creating unnecessary complexity
home health and hospice
Home health agencies mention that the scheduling and visit documentation features work adequately but lack some advanced route optimization and family portal capabilities found in specialized home health systems
Why practices switch TO MatrixCare:
Why practices switch FROM MatrixCare:
Based on analysis of: Published vendor reviews on G2, Capterra, and Software Advice, KLAS Research ratings and peer insights for long-term care solutions, Healthcare IT forums and discussion communities, Industry news coverage of MatrixCare product updates and market positioning. Last researched: February 2026. This is original editorial analysis by MedicalRecords.com, not reproduced content.
MatrixCare is matrixCare is the second-largest long-term care EHR platform (behind PointClickCare), serving skilled nursing facilities, senior living communities, home health agencies, and private duty providers. As a subsidiary of ResMed, MatrixCare benefits from deep respiratory and sleep care expertise. The platform provides full clinical documentation, MDS management, medication management, revenue cycle, and regulatory compliance tools. MatrixCare differentiates through its TEFCA-aligned interoperability strategy, mobile EHR modules for point-of-care documentation, and its integration with ResMed's remote patient monitoring capabilities. MatrixCare serves over 15,000 care settings and emphasizes helping providers navigate the increasingly complex regulatory landscape of long-term and post-acute care.
MatrixCare primarily serves the Skilled nursing facilities, Senior living communities, Home health agencies, Private duty providers, Life plan communities market segments. It is used across specialties including Long-term care, Skilled nursing, Senior living, Home health, Private duty.
Pricing model: Per-bed/per-user subscription. Starting at $30-$65/bed/month.
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