MatrixCare
by MatrixCare (ResMed subsidiary)
Leading long-term care EHR and ResMed subsidiary serving skilled nursing, senior living, and home health with TEFCA-aligned interoperability.
Need help evaluating MatrixCare?
Free expert consultation — no obligation
- 15,000+
- Care Settings
- ResMed
- Parent Company
- TEFCA-Aligned
- Interoperability
- 1984
- Founded
Founder & CEO
MatrixCare is an entity. Leading long-term care EHR and ResMed subsidiary serving skilled nursing, senior living, and home health with TEFCA-aligned interoperability.
Care Settings
Parent Company
Interoperability
Founded
Platform Overview
What is MatrixCare?
MatrixCare is the second-largest long-term care EHR platform (behind PointClickCare), serving skilled nursing facilities, senior living communities, home health agencies, and private duty providers. As a subsidiary of ResMed, MatrixCare benefits from deep respiratory and sleep care expertise.
The platform provides full clinical documentation, MDS management, medication management, revenue cycle, and regulatory compliance tools. MatrixCare differentiates through its TEFCA-aligned interoperability strategy, mobile EHR modules for point-of-care documentation, and its integration with ResMed's remote patient monitoring capabilities.
MatrixCare serves over 15,000 care settings and emphasizes helping providers navigate the increasingly complex regulatory landscape of long-term and post-acute care.
How many providers are in your practice?
This helps us tailor our recommendation to your needs
Select an option to continue
Capabilities
MatrixCare Features
Live Demo
See MatrixCare in Action
Get a personalized walkthrough of MatrixCare's interface, workflows, and key features tailored to your specialty.
Ecosystem
Products & Solutions
MatrixCare SNF
Skilled nursing facility EHR
MatrixCare Senior Living
Senior living platform
MatrixCare Home Health
Home health and private duty
Mobile EHR
Point-of-care documentation
Revenue Cycle
Billing and financial management
Connectivity
Integrations
Pharmacy
Health Information Exchange
Remote Monitoring
Implementation Timeline
Typical MatrixCare implementation takes 4-8 months (17-35 weeks) across 4 phases.
Phase Details
1Planning & Assessment
Weeks 1-4 (~1 month)
Planning & Assessment
Weeks 1-4 (~1 month)
Facility assessment and MatrixCare implementation planning.
Key Tasks
- Conduct facility needs assessment with MatrixCare team
- Define care setting type (SNF, senior living, home health)
- Plan MDS and regulatory reporting configuration
- Assess mobile documentation requirements
- Establish project team and timeline
Pro Tips
- MatrixCare serves multiple care settings -- ensure the right product line is selected
- Plan for mobile device deployment for point-of-care documentation
- Engage pharmacy partners in interface planning early
2Configuration & Build
Weeks 3-18 (~4 months)
Configuration & Build
Weeks 3-18 (~4 months)
Configure MatrixCare for LTPAC workflows including documentation, eMAR, and billing.
Key Tasks
- Configure clinical documentation templates
- Set up MDS 3.0 assessment workflows
- Configure eMAR and pharmacy interfaces
- Build care planning and interdisciplinary documentation
- Set up revenue cycle and Medicare/Medicaid billing
- Configure mobile EHR for point-of-care
- Set up TEFCA interoperability connections
Pro Tips
- MatrixCare LTPAC configurations are well-established -- leverage standard workflows
- Mobile EHR configuration should be tested in actual care areas for usability
- TEFCA interoperability setup enables better care transitions
3Data Migration & Training
Weeks 12-28 (~4 months)
Data Migration & Training
Weeks 12-28 (~4 months)
Migrate resident data and train staff across all care areas.
Key Tasks
- Import resident demographics and clinical data
- Import medication lists and allergy data
- Train nursing staff on clinical documentation and eMAR
- Train CNA staff on mobile point-of-care documentation
- Train MDS coordinators on assessment workflows
- Train billing team on revenue cycle modules
Pro Tips
- All shifts must receive training -- 24/7 LTPAC operations require complete coverage
- Mobile training should occur in actual care areas with real devices
- Medication data validation with pharmacy partners is critical
4Go-Live & Post-Live Support
Weeks 26-35 (~2 months)
Go-Live & Post-Live Support
Weeks 26-35 (~2 months)
Facility go-live with MatrixCare support.
Key Tasks
- Execute go-live with MatrixCare support team
- Provide floor support across all shifts
- Monitor eMAR accuracy and medication safety
- Verify MDS submissions and billing accuracy
- Optimize mobile documentation workflows
- Transition to standard support model
Pro Tips
- Medication administration accuracy is the top safety priority at go-live
- Mobile device performance in care areas should be validated continuously
- MDS submission accuracy directly impacts reimbursement
Estimated Cost Breakdown
| Category | Estimated Range | Notes |
|---|---|---|
| Software Subscription | $30 - $65/bed/month | Per-bed pricing varies by care setting and modules |
| Implementation | $8,000 - $40,000 | Based on facility size and configuration complexity |
| Data Migration | $2,000 - $8,000 | Resident data migration from legacy systems |
| Training | $5,000 - $15,000 | All-shift training for clinical and admin staff |
| Hardware | $3,000 - $20,000 | Mobile devices for point-of-care; Wi-Fi upgrades if needed |
Common Pitfalls
- Not deploying mobile devices and testing Wi-Fi before go-live
- Insufficient training for night and weekend shift staff
- Rushing MDS configuration that impacts reimbursement accuracy
- Not validating pharmacy interfaces before go-live
Success Factors
- Deploy and test mobile devices in all care areas during build phase
- Train every shift including nights and weekends
- Invest in MDS configuration quality for reimbursement optimization
- Leverage MatrixCare LTPAC implementation expertise
Evaluation
MatrixCare Pros & Cons
Advantages
- Strong mobile EHR for bedside documentation
- TEFCA-aligned interoperability strategy for care transitions
- ResMed integration for respiratory and sleep monitoring
- Full coverage from SNF to home health
- Good MDS management and regulatory compliance tools
- Competitive pricing compared to PointClickCare
Limitations
- Second to PointClickCare in market share and KLAS rankings
- User interface less modern than some competitors
- Implementation can be complex for multi-facility organizations
- Some modules still transitioning to cloud-native architecture
Community Sentiment: MatrixCare
medium confidenceBest For
Mid-to-large skilled nursing facilities and multi-site long-term care operators requiring comprehensive regulatory compliance tools, integrated eMAR, and centralized management across the post-acute care continuum
May Not Be Ideal For
Small assisted living communities seeking simple, streamlined solutions or organizations prioritizing modern user experience and mobile-first workflows over comprehensive feature depth
What Users Praise
- +Long-term care facilities consistently highlight the comprehensive medication administration record (eMAR) functionality as a significant workflow improvement over paper systems
- +The billing and claims management features tailored specifically for skilled nursing facilities receive positive feedback for handling complex Medicare and Medicaid reimbursement scenarios
- +Users appreciate the integrated approach that combines clinical documentation, resident care planning, and administrative functions in one platform designed for post-acute care settings
- +Compliance features for MDS 3.0 assessments and regulatory reporting are frequently cited as thorough and well-maintained to keep pace with changing requirements
- +The Point of Care mobile application receives favorable mentions for enabling nurses to document at the bedside in skilled nursing environments
Common Concerns
- -The user interface is frequently described as outdated and less intuitive compared to modern healthcare software, with steeper learning curves for new staff
- -System performance issues including slowness and occasional downtime are recurring themes in user feedback, particularly during peak usage hours
- -Reporting capabilities are commonly cited as cumbersome, requiring significant manual effort to extract and format data for operational insights
- -The implementation process is often characterized as lengthy and resource-intensive, with facilities reporting extended timelines to achieve full operational use
- -Customer support responsiveness receives mixed reviews, with users reporting inconsistent resolution times and occasional difficulty reaching knowledgeable technical staff
Specialty-Specific Insights
skilled nursing facilities
SNF administrators report that the Medicare reimbursement tracking and PDPM grouper functionality are strong, though quarterly updates sometimes introduce temporary workflow disruptions
assisted living
Assisted living communities note that the platform feels over-engineered for their simpler regulatory requirements compared to skilled nursing, with features they don't need creating unnecessary complexity
home health and hospice
Home health agencies mention that the scheduling and visit documentation features work adequately but lack some advanced route optimization and family portal capabilities found in specialized home health systems
Switching Patterns
Why practices switch TO MatrixCare:
- Facilities transition to MatrixCare seeking an all-in-one platform to replace fragmented point solutions for clinical documentation, billing, and compliance management
- Organizations moving from legacy or paper-based systems cite the need for better regulatory compliance automation and integrated eMAR capabilities
- Multi-facility operators switching to MatrixCare report seeking enterprise-level reporting and standardization across their long-term care portfolio
Why practices switch FROM MatrixCare:
- Facilities leave MatrixCare citing frustration with the pace of product modernization and desire for more contemporary user interfaces found in newer competitors
- Cost concerns drive some departures, with smaller facilities finding the total cost of ownership higher than anticipated or seeking more budget-friendly alternatives
- Some organizations switch away due to dissatisfaction with system performance, customization limitations, or desire for platforms with stronger analytics and business intelligence tools
Based on analysis of: Published vendor reviews on G2, Capterra, and Software Advice, KLAS Research ratings and peer insights for long-term care solutions, Healthcare IT forums and discussion communities, Industry news coverage of MatrixCare product updates and market positioning. Last researched: February 2026. This is original editorial analysis by MedicalRecords.com, not reproduced content.
Used MatrixCare? Share your experience
Help other practices make better EMR decisions.
Common Questions
Frequently Asked Questions
How does MatrixCare compare to PointClickCare?
MatrixCare is the #2 long-term care EHR behind PointClickCare. MatrixCare differentiates through TEFCA-aligned interoperability, ResMed integration for respiratory care, broader care setting coverage (including home health), and generally competitive pricing. PointClickCare leads in market share and KLAS rankings.
What is MatrixCare used for?
MatrixCare is used by skilled nursing facilities, senior living communities, home health agencies, and private duty providers. It provides clinical documentation, MDS management, medication management, billing, and regulatory compliance tools.
Who owns MatrixCare?
MatrixCare is a subsidiary of ResMed, a global leader in respiratory care and sleep medicine. The ResMed relationship brings unique integration opportunities for remote patient monitoring and respiratory therapy management.
Does MatrixCare have a mobile app?
Yes, MatrixCare offers mobile EHR modules for point-of-care documentation at the bedside. This is particularly valuable for nursing staff who need to document care in real time during resident interactions.
Vendor Information
- Company
- MatrixCare (ResMed subsidiary)
- Website
- Visit Website →
- Pricing Model
- Per-bed/per-user subscription
Build Your EMR Shortlist
Get criteria-based starting points
How many providers are in your practice?
Takes less than 2 minutes
Request EMR Guidance
Share what you are evaluating. MedicalRecords.com or a relevant provider may follow up according to your consent.
1-888-633-7327Consent required; opt out at any time
Get EMR buying insights delivered to your inbox
MatrixCare Guides
Specialties
Get MatrixCare Demo
No request fee; provider terms vary
Request MatrixCare Demo
Consent is required. You can opt out of follow-up at any time.
EMR Evaluation Tools
Quick ROI Estimate
See how much you could save with MatrixCare
Select your practice size:
Based on industry averages. Results may vary.
Not Sure Which EMR?
Answer a few questions to build a criteria-based EMR shortlist for further research.
- Takes only 2 minutes
- Personalized results
Get Matched Free
Chat with an EMR advisor who'll recommend systems for your practice size and specialty.
- 5-minute chat
- No obligation
Powered by Software Advice (Gartner)
EMR Updates
Get the latest MatrixCare news and healthcare IT insights.
See something that needs updating?
Compare MatrixCare with Top Alternatives
These vendors serve similar organizations and often compete head-to-head. See how they stack up.
EMR Buying & Implementation Guides
Expert resources for evaluating, selecting, and implementing EMR systems.
Compare Options
See how this EMR stacks up against similar solutions.
Explore EMR Options by Category
Browse EMR systems organized by specialty and practice size.
Related Resources
Best EMR for Long-Term Care / Skilled Nursing
3 vendors compared · Expert recommendations
Best EMR for SpecialtyBest EMR for Home Health / Hospice
3 vendors compared · Expert recommendations
InteroperabilityEMR Interoperability Map
See how MatrixCare connects with other systems via FHIR, HL7, and HIEs
Request DemosRequest Personalized EMR Demos
Compare up to 3 vendors with a single demo request form
Buyer Activity for MatrixCare
Claim your profile to access real analytics
Monthly Profile Views Trend
Unlock Full Analytics
Claim your profile to see complete buyer activity, intent signals, and monthly trends.
Security & Data Breach History
Breaches reported at facilities using MatrixCare
No matched breaches found
No data breaches in the HHS breach portal have been matched to facilities tracked as using MatrixCare (0 facilities tracked).
Source: HHS Breach Portal | Matched via hospital EMR records
HHS Breach PortalBreach matching is based on hospital-EMR assignments in our database. A breach at a facility using MatrixCare does not imply the EMR system was the cause. Breaches can result from many factors including human error, phishing, and physical theft.
Recent Health IT Regulatory Updates
Federal healthcare regulation updates from eCFR
Updated ONC certification criteria for health IT systems including new interoperability requirements under the 21st Century Cures Act.
What this means for you: EHR vendors must meet updated certification criteria. Practices should verify their EMR vendor's compliance status.
Civil monetary penalties for information blocking by health IT developers, health information networks, and health information exchanges are now enforceable under the 21st Century Cures Act.
What this means for you: EHR vendors and health networks can no longer restrict patient access to health data without a qualifying exception. Patients can report suspected information blocking to ONC.
Source: eCFR (Electronic Code of Federal Regulations) | Last updated: 3/24/2026
Explore MatrixCare for your practice
Review pricing, implementation timelines, and feature fit for your specialty. Our qualification tool matches you with the right configuration.
Is this your product? Claim this profile to respond to reviews, update information, and see buyer analytics.