PointClickCare
by PointClickCare Technologies Inc.
#1 KLAS long-term care EHR for 6 consecutive years, serving skilled nursing facilities, senior living, and post-acute care with a cloud-native platform.
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- #1 LTC (6 Years)
- KLAS Ranking
- 27,000+
- Facilities
- AWS (2025)
- Cloud Partnership
- 2000
- Founded
Founder & CEO
PointClickCare is an entity. #1 KLAS long-term care EHR for 6 consecutive years, serving skilled nursing facilities, senior living, and post-acute care with a cloud-native platform.
KLAS Ranking
Facilities
Cloud Partnership
Founded
Platform Overview
What is PointClickCare?
PointClickCare is the leading cloud-based EHR platform for long-term and post-acute care (LTPAC). Ranked #1 by KLAS for six consecutive years in the long-term care category, PointClickCare serves over 27,000 skilled nursing and senior living facilities across North America.
The platform provides an integrated solution spanning clinical documentation, care coordination, revenue cycle management, and regulatory compliance. PointClickCare expanded its capabilities through an AWS partnership (February 2025) to enhance cloud infrastructure and AI-driven analytics.
PointClickCare is purpose-built for the unique workflows of long-term care -- MDS assessments, care planning, medication management, and regulatory reporting that general acute-care EHRs handle poorly.
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Capabilities
PointClickCare Features
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Ecosystem
Products & Solutions
PointClickCare EHR
Long-term care clinical platform
eMAR
Electronic medication administration
MDS Management
Assessment and submission
Revenue Cycle
Medicare/Medicaid billing
Care Coordination
Transitions and referrals
Analytics
Quality and compliance reporting
Connectivity
Integrations
Pharmacy
Acute Care
Analytics
Implementation Timeline
Typical PointClickCare implementation takes 4-8 months (17-35 weeks) across 4 phases.
Phase Details
1Planning & Assessment
Weeks 1-4 (~1 month)
Planning & Assessment
Weeks 1-4 (~1 month)
Facility assessment and PointClickCare implementation planning.
Key Tasks
- Conduct facility needs assessment with PointClickCare team
- Define clinical workflow requirements for LTPAC setting
- Plan MDS and regulatory reporting configuration
- Assess network infrastructure and device needs
- Establish project team and timeline
Pro Tips
- PointClickCare is cloud-based -- ensure Wi-Fi coverage in all care areas
- Engage MDS coordinators early in the planning process
- Define medication management workflows with pharmacy partners
2Configuration & Build
Weeks 3-18 (~4 months)
Configuration & Build
Weeks 3-18 (~4 months)
Configure PointClickCare for long-term care workflows including MDS, eMAR, and care planning.
Key Tasks
- Configure clinical documentation templates for nursing and CNAs
- Set up MDS 3.0 assessment and submission workflows
- Configure eMAR and pharmacy interfaces
- Build care planning templates and interdisciplinary documentation
- Configure revenue cycle and Medicare/Medicaid billing
- Set up resident and family portal
- Configure infection surveillance dashboards
Pro Tips
- PointClickCare has strong out-of-the-box LTPAC configurations -- start with defaults
- Pharmacy interface configuration is critical and should start early
- MDS configuration directly impacts reimbursement -- invest time here
3Data Migration & Training
Weeks 12-28 (~4 months)
Data Migration & Training
Weeks 12-28 (~4 months)
Migrate resident data and train all shifts on PointClickCare.
Key Tasks
- Import resident demographics and clinical data
- Import medication lists and allergy information
- Train nursing staff on clinical documentation and eMAR
- Train CNA staff on point-of-care documentation
- Train MDS coordinators on assessment workflows
- Train billing team on revenue cycle modules
- Conduct shift-specific training for all care areas
Pro Tips
- LTPAC facilities have 24/7 staffing -- ensure all shifts receive training
- Medication data must be validated with pharmacy before go-live
- CNA training is critical for adoption -- keep it simple and practical
4Go-Live & Post-Live Support
Weeks 26-35 (~2 months)
Go-Live & Post-Live Support
Weeks 26-35 (~2 months)
Facility-wide go-live with PointClickCare support on-site.
Key Tasks
- Execute final data migration and system cutover
- Go live with PointClickCare support team
- Provide floor support across all shifts
- Monitor eMAR medication administration accuracy
- Verify MDS submissions and billing accuracy
- Transition to standard support model
Pro Tips
- PointClickCare provides on-site go-live support for facilities
- Plan for all shifts -- night and weekend staff need support too
- Monitor medication pass accuracy closely during the first week
Estimated Cost Breakdown
| Category | Estimated Range | Notes |
|---|---|---|
| Software Subscription | $35 - $75/bed/month | Per-bed pricing varies by facility size and modules |
| Implementation | $10,000 - $50,000 | Based on facility size and configuration complexity |
| Data Migration | $2,000 - $10,000 | Resident data migration from legacy LTPAC systems |
| Training | $5,000 - $20,000 | All-shift training for nursing, CNA, MDS, and billing staff |
| Hardware | $5,000 - $25,000 | Tablets/carts for point-of-care documentation; Wi-Fi upgrades if needed |
Common Pitfalls
- Insufficient Wi-Fi coverage for point-of-care documentation throughout facility
- Not training all shifts -- night and weekend staff are often overlooked
- Rushing MDS configuration that directly impacts reimbursement
- Not validating pharmacy interfaces before go-live
Success Factors
- Ensure reliable Wi-Fi across all care areas before go-live
- Train every shift including weekends and nights
- Engage MDS coordinators as power users during build phase
- Validate pharmacy interfaces thoroughly before go-live
- Leverage PointClickCare implementation methodology and peer resources
Evaluation
PointClickCare Pros & Cons
Advantages
- #1 KLAS ranking for 6 consecutive years in long-term care
- Purpose-built for LTPAC with deep MDS and regulatory support
- Cloud-native platform with strong uptime
- Excellent interoperability for care transitions
- Full medication management with eMAR
- AWS partnership enhancing AI and analytics capabilities
Limitations
- Focused solely on LTPAC -- not for acute or ambulatory care
- Pricing per bed can be expensive for large facilities
- Some users report learning curve for new staff
- Customization options more limited than some competitors
Community Sentiment: PointClickCare
medium confidenceBest For
Mid-to-large skilled nursing facilities and multi-site long-term care organizations needing comprehensive post-acute care functionality with strong regulatory compliance tools and cross-continuum care coordination
May Not Be Ideal For
Small assisted living communities with limited clinical complexity, or organizations prioritizing modern user interface design and extensive workflow customization over market-standard functionality
What Users Praise
- +The platform's comprehensive coverage of long-term care workflows from admission to billing is consistently recognized as a significant strength
- +Users regularly highlight the clinical assessment tools and MDS (Minimum Data Set) functionality as well-designed for skilled nursing facilities
- +The cloud-based architecture receives positive feedback for eliminating server maintenance burdens common in post-acute care settings
- +Billing and revenue cycle management features are frequently praised for streamlining reimbursement processes specific to long-term care
- +Integration across the care continuum, particularly connecting skilled nursing with home health and hospice services, is noted as a differentiator
Common Concerns
- -The user interface is frequently described as outdated and less intuitive compared to newer healthcare platforms, with a steep learning curve
- -Customization limitations frustrate facilities that want to tailor workflows to their specific operational needs
- -Reporting capabilities are commonly cited as cumbersome, requiring significant time to generate and format meaningful analytics
- -Performance issues and system slowdowns during peak usage times are recurring concerns among users
- -Customer support quality appears inconsistent, with some users reporting excellent responsiveness while others experience delayed resolution times
Specialty-Specific Insights
skilled nursing facilities
SNF administrators particularly value the regulatory compliance features and automated MDS scheduling, though some report the charting workflow feels rigid compared to more flexible systems
assisted living
Assisted living communities find the system sometimes over-engineered for their less complex clinical needs, with features oriented toward higher-acuity skilled nursing environments
home health
Home health agencies using PointClickCare's connected platform appreciate the care coordination capabilities but note the mobile experience needs improvement for field clinicians
Switching Patterns
Why practices switch TO PointClickCare:
- Facilities transition to PointClickCare seeking an integrated platform that consolidates multiple point solutions for clinical, billing, and administrative functions
- Organizations moving from paper-based or legacy systems are drawn to the cloud infrastructure and elimination of on-premise IT requirements
- Post-acute care networks choose PointClickCare for its market dominance in long-term care, which facilitates data exchange with referral partners
Why practices switch FROM PointClickCare:
- Some facilities leave due to cost concerns, particularly smaller organizations finding the pricing structure challenging as they grow or add modules
- Organizations seeking more modern, intuitive interfaces occasionally switch to newer entrants in the long-term care EHR market
- Facilities with unique workflow requirements sometimes migrate to more customizable platforms after finding PointClickCare's standardized approach limiting
Based on analysis of: Published reviews on G2, Capterra, and KLAS Research, Healthcare IT forums and LinkedIn discussion groups, Long-term care industry publications and trade media, Publicly available case studies and vendor comparison sites. Last researched: February 2026. This is original editorial analysis by MedicalRecords.com, not reproduced content.
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Common Questions
Frequently Asked Questions
What is PointClickCare used for?
PointClickCare is a cloud-based EHR platform designed specifically for long-term care, skilled nursing, and senior living facilities. It handles clinical documentation, MDS assessments, medication management, care planning, revenue cycle, and regulatory compliance.
How much does PointClickCare cost?
PointClickCare uses a per-bed subscription model, typically ranging from $35 to $75 per bed per month. Pricing varies by facility size, modules selected, and contract terms. Multi-facility organizations can negotiate volume discounts.
Is PointClickCare cloud-based?
Yes, PointClickCare is fully cloud-based and requires no on-premise servers. In February 2025, PointClickCare expanded its AWS partnership to enhance cloud infrastructure and AI capabilities.
Does PointClickCare integrate with hospital EHRs?
Yes, PointClickCare offers strong interoperability for care transitions between acute care hospitals and LTPAC facilities. It integrates with Epic via Care Link, CommonWell, and Carequality networks to facilitate patient data exchange during admissions and discharges.
Vendor Information
- Company
- PointClickCare Technologies Inc.
- Website
- Visit Website →
- Pricing Model
- Per-bed subscription
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Security & Data Breach History
Breaches reported at facilities using PointClickCare
No matched breaches found
No data breaches in the HHS breach portal have been matched to facilities tracked as using PointClickCare (0 facilities tracked).
Source: HHS Breach Portal | Matched via hospital EMR records
HHS Breach PortalBreach matching is based on hospital-EMR assignments in our database. A breach at a facility using PointClickCare does not imply the EMR system was the cause. Breaches can result from many factors including human error, phishing, and physical theft.
Recent Health IT Regulatory Updates
Federal healthcare regulation updates from eCFR
Updated ONC certification criteria for health IT systems including new interoperability requirements under the 21st Century Cures Act.
What this means for you: EHR vendors must meet updated certification criteria. Practices should verify their EMR vendor's compliance status.
Civil monetary penalties for information blocking by health IT developers, health information networks, and health information exchanges are now enforceable under the 21st Century Cures Act.
What this means for you: EHR vendors and health networks can no longer restrict patient access to health data without a qualifying exception. Patients can report suspected information blocking to ONC.
Source: eCFR (Electronic Code of Federal Regulations) | Last updated: 3/24/2026
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