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Read verified user reviews of PointClickCare from healthcare professionals. Reviews cover usability, implementation experience, customer support, specialty fit, and value for money. Submit your own review to help peers make informed EMR decisions.
Reviewed by the Durjoy Bhattacharjya · Updated August 2026
Mid-to-large skilled nursing facilities and multi-site long-term care organizations needing comprehensive post-acute care functionality with strong regulatory compliance tools and cross-continuum care coordination
Small assisted living communities with limited clinical complexity, or organizations prioritizing modern user interface design and extensive workflow customization over market-standard functionality
skilled nursing facilities
SNF administrators particularly value the regulatory compliance features and automated MDS scheduling, though some report the charting workflow feels rigid compared to more flexible systems
assisted living
Assisted living communities find the system sometimes over-engineered for their less complex clinical needs, with features oriented toward higher-acuity skilled nursing environments
home health
Home health agencies using PointClickCare's connected platform appreciate the care coordination capabilities but note the mobile experience needs improvement for field clinicians
Why practices switch TO PointClickCare:
Why practices switch FROM PointClickCare:
Based on analysis of: Published reviews on G2, Capterra, and KLAS Research, Healthcare IT forums and LinkedIn discussion groups, Long-term care industry publications and trade media, Publicly available case studies and vendor comparison sites. Last researched: February 2026. This is original editorial analysis by MedicalRecords.com, not reproduced content.
PointClickCare is pointClickCare is the leading cloud-based EHR platform for long-term and post-acute care (LTPAC). Ranked #1 by KLAS for six consecutive years in the long-term care category, PointClickCare serves over 27,000 skilled nursing and senior living facilities across North America. The platform provides an integrated solution spanning clinical documentation, care coordination, revenue cycle management, and regulatory compliance. PointClickCare expanded its capabilities through an AWS partnership (February 2025) to enhance cloud infrastructure and AI-driven analytics. PointClickCare is purpose-built for the unique workflows of long-term care -- MDS assessments, care planning, medication management, and regulatory reporting that general acute-care EHRs handle poorly.
PointClickCare primarily serves the Skilled nursing facilities, Long-term care, Senior living communities, Post-acute care, Continuing care retirement communities market segments. It is used across specialties including Long-term care, Skilled nursing, Senior living, Post-acute care, Memory care.
Pricing model: Per-bed subscription. Starting at $35-$75/bed/month.
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