Netsmart

myAvatar / myUnity (including myUnity Senior Living; certified 2023 editions; current marketing pages also present both products)

Netsmart Technologies · Review dated 2026-10-13

No official public commercial price sheet found; therefore general pricing is Quote-based / not publicly disclosed and no estimate is made. One authoritative public-sector exception is Tennessee TDMHSAS's negotiated sole-source Netsmart AVATAR contract (July 1, 2024–June 30, 2027; maximum liability $9,584,184; annual allocations FY2025 $4,430,450, FY2026 $2,515,923, FY2027 $2,637,811). It is explicitly a negotiated contract for four Regional Mental Health Institutes, optional modules, and support/maintenance—not a general list price or representative enterprise rate. Its annual payment schedule publishes: Avatar SaaS concurrent 400 users (PM/MPI/client banking/CFMS/CWS/DSS/RADplus modeling bundle) $291,229 / $308,703 / $327,225 for contract years 1/2/3; Avatar eMAR SaaS 400 users $2,714 / $2,877 / $3,050; Avatar HL7 unidirectional interface SaaS $7,086 / $7,511 / $7,962; Avatar Order Entry SaaS $2,714 / $2,877 / $3,050; RxConnect ADM interface SaaS $1,327 / $1,407 / $1,491; RxConnect Browser SaaS $20,983 / $22,242 / $23,577; Plexus Cloud hosting-Pyxis ES ADM $16,500 / $17,490 / $18,540; RxScan NDC translator $5,535 / $5,867.10 / $6,219.13; Avatar incident tracking $1,277 / $1,353.62 / $1,434.84; ICD-10/DSM-5 diagnosis content $2,163 / $2,292.78 / $2,430.35; Plexus Cloud hosting-Perceptive $20,828.92 / $22,078.65 / $23,403.37; POS/batch scanning maintenance $5,430 / $5,755.80 / $6,101.15; Ultimedex Suite subscription $7,979 / $8,457.74 / $8,965.20; Crystal Reports developer maintenance $38 / $40.28 / $42.70; Wiley content libraries $2,406.70 / $2,551.10 / $2,704.17; Bed Board $1,968.75 / $2,086.88 / $2,212.09; CareConnect ADT $2,552.51 / $2,705.66 / $2,868; CareConnect Lab Orders outbound (1,000+ users) $3,062.97 / $3,246.74 / $3,441.55; CareConnect Lab Results inbound (1,000+ users) same; CareConnect Inbox named user $16,080.75 / $17,045.60 / $18,068.33; OrderConnect full-suite prescriber subscription $24,262.20 / $25,475.31 / $26,749.08; OrderConnect non-prescriber (EPCS/non-prescriber/DCOD/Ultimedex) $9,955.05 / $10,552.35 / $11,185.49; OrderConnect base plus 3 additional root-system codes $1,402.74 / $1,486.90 / $1,576.12; diagnosis content on demand $30.24 / $32.05 / $33.98; AMA CPT code subscription (1,103 users) $6,219.53 / $6,592.70 / $6,988.26. One-time contract amounts: OrderConnect implementation $55,000; ePCS tokens $3,750; CareQuality implementation $39,375; clinical and billing health checks $95,000 each; Bells AI implementation $16,200; KPI dashboards implementation $32,400; eMAR NX/Task List/Flowsheet implementation $60,000; professional services $225/hour x 667 hours ($150,075). Optional items Bells AI subscription $39,189 / $41,540.34 / $44,032.76 and KPI dashboards subscription $4,365.64 / $4,627.57 / $4,905.23. Contract says invoices no more frequently than monthly, but listed rates are annual contract-year schedule amounts; no minimum purchase guaranteed.

Billing model

Quote-based / not publicly disclosed for general commercial list pricing. Official Netsmart ONC mandatory-cost disclosures state subscription pricing bases but publish no dollar rates: myAvatar and myUnity core subscriptions are priced by average daily census; NIAM by number of users plus one-time hosting setup; OrderConnect by number of prescribers plus one-time implementation; myHealthPointe by average daily census (no implementation fee); CareConnect Inbox and Care Pathways require subscriptions plus one-time implementation; CareConnect FHIR requires a subscription. No per-user/provider/site/month list rate, annual commercial rate, bed rate, transaction fee, collections percentage, minimum, free trial, or free tier was disclosed in the opened official sources.

Fees and add-ons

Official disclosures confirm implementation/migration/training/RCM/telehealth details are not numerically priced in the opened materials. They do disclose one-time implementation fees for core certified capabilities, OrderConnect, CareConnect Inbox and Care Pathways; NIAM one-time hosting setup; myHealthPointe no implementation fee. Product/capability inclusions named by Netsmart include clinical/financial/operational EHR capabilities, e-prescribing and medication/lab/radiology orders through OrderConnect, identity/MFA through NIAM, patient portal/view-download-transmit through myHealthPointe, transitions/direct messaging through CareConnect Inbox, quality measures through Care Pathways, and FHIR/API access through CareConnect FHIR. The Tennessee contract documents enterprise support, maintenance, hosting, training, implementation/professional services, e-prescribing/EPCS, eMAR, pharmacy/RxConnect, HL7, CareQuality, lab interfaces, referral/HIE connectivity, billing/claims, and optional AI/KPI modules. No official dollar price for telehealth, RCM, migration/data conversion, general training, or a commercial interface was found; do not infer inclusion or exclusion beyond the named disclosures. No free trial/tier or promotional rate found.

Availability and public pricing

Current/marketed: official Netsmart pages titled Behavioral Health EHR | myAvatar and Post-Acute EHR | myUnity were opened successfully and retain Request a Demo pathways; official navigation/capability pages also list both. The opened cost PDFs are dated June 25, 2024 (myUnity/myUnity Senior Living) and December 31, 2023 (myAvatar 2023 Certified Edition), so their certification/version-specific disclosures may be stale for newer editions even though product marketing is current. Tennessee AVATAR contract is current for its stated 2024–2027 term but is historical/contract-specific and not a list price.

Qualifications

All dollar amounts above are only the opened Tennessee public-sector negotiated schedule and are explicitly not general Netsmart list prices. The official Netsmart disclosures state pricing bases and required fees but omit amounts, billing cadence, minimums, trials, and commercial contract terms. Certification PDFs identify myAvatar 2023, myUnity 2023 and myUnity Senior Living 2023; flag as version-specific/stale risk. No third-party price aggregators or search snippets were used as evidence.