Netsmart Reviews & User Ratings

Netsmart is the leading enterprise EHR for behavioral health and human services organizations. Ranked #1 by Black Book Research in 2026 for Behavioral Health Enterprise EHR, Netsmart serves over 700,000 users across community mental health centers, addiction treatment facilities, and post-acute care organizations. The myEvolv platform is Netsmart's flagship cloud-based EHR, offering full clinical documentation, treatment planning, outcomes tracking, and billing for behavioral health. The platform supports both outpatient and residential behavioral health programs. Netsmart emphasizes whole-person care, integrating behavioral health with physical health and social determinants to support complex patient populations.

Netsmart primarily serves the Community mental health centers, Behavioral health organizations, Addiction treatment facilities, Human services agencies, Post-acute care market segments. It is used across specialties including Behavioral health, Psychiatry, Substance abuse treatment, Intellectual/developmental disabilities, Child and family services.

Pricing model: Quote-based / not publicly disclosed for general commercial list pricing. Official Netsmart ONC mandatory-cost disclosures state subscription pricing bases but publish no dollar rates: myAvatar and myUnity core subscriptions are priced by average daily census; NIAM by number of users plus one-time hosting setup; OrderConnect by number of prescribers plus one-time implementation; myHealthPointe by average daily census (no implementation fee); CareConnect Inbox and Care Pathways require subscriptions plus one-time implementation; CareConnect FHIR requires a subscription. No per-user/provider/site/month list rate, annual commercial rate, bed rate, transaction fee, collections percentage, minimum, free trial, or free tier was disclosed in the opened official sources.. Starting at See product pricing and terms.