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Read verified user reviews of Qualifacts from healthcare professionals. Reviews cover usability, implementation experience, customer support, specialty fit, and value for money. Submit your own review to help peers make informed EMR decisions.
Reviewed by the Durjoy Bhattacharjya · Updated August 2026
Medium to large behavioral health organizations including community mental health centers, substance abuse treatment facilities, and multi-site outpatient behavioral health practices requiring comprehensive billing and regulatory compliance support
Small private practices seeking simple, intuitive systems with minimal training requirements, or organizations prioritizing modern user experience and advanced analytics capabilities
substance abuse treatment
Facilities specializing in substance abuse treatment report strong ASAM criteria integration and appropriate level-of-care placement tools
community mental health
Community mental health centers value the platform's Medicaid billing support and integration with state mental health authority reporting requirements
Why practices switch TO Qualifacts:
Why practices switch FROM Qualifacts:
Based on analysis of: Published vendor reviews on G2 and Capterra, Healthcare IT industry analyst assessments, Behavioral health trade publication coverage, Public healthcare technology discussion forums. Last researched: February 2026. This is original editorial analysis by MedicalRecords.com, not reproduced content.
Qualifacts is qualifacts is a specialized behavioral health and human services EHR platform that serves mental health providers, addiction treatment centers, community mental health organizations, and intellectual/developmental disability (IDD) programs. Founded in 1997, the company has become one of the largest dedicated behavioral health technology vendors in the United States, serving over 3,000 organizations and supporting more than 50 million patient encounters annually. The platform consists of two primary product lines: CareLogic (cloud-based) and Credible (available in both cloud and on-premise versions). CareLogic is positioned as the modern, fully cloud-native solution designed for mid-to-large behavioral health organizations, while Credible serves organizations of all sizes with more deployment flexibility. Both systems share a core focus on behavioral health-specific workflows including psychiatric evaluation, substance abuse assessments, treatment planning, medication management, and outcomes tracking. Qualifacts differentiates itself through deep domain expertise in behavioral health compliance and billing complexity. The platform handles multi-program operations across outpatient, residential, partial hospitalization, intensive outpatient, and case management services. It manages complex funding streams including Medicaid (fee-for-service and managed care), Medicare, private insurance, grants, and block funding. The system includes built-in support for state-specific reporting requirements across all 50 states, including automated 837 claim submission and outcomes reporting for programs like MHSIP and YSS. Key technical capabilities include ONC-certified interoperability with FHIR API support, Surescripts e-prescribing including controlled substances (EPCS), Direct messaging for care coordination, and consumer engagement tools through patient portals and mobile apps. The platform emphasizes outcome measurement with standardized assessments (PHQ-9, GAD-7, CANS, ANSA) integrated into clinical workflows, supporting value-based care initiatives and quality reporting. Qualifacts targets medium to large behavioral health organizations including community mental health centers (CMHCs), addiction treatment facilities, children's behavioral health providers, IDD service organizations, correctional health programs, and multi-site behavioral health groups. The system is particularly strong for organizations managing complex regulatory requirements, multiple funding sources, and diverse service lines. In 2020, Qualifacts was acquired by Roper Technologies, providing substantial resources for continued development and market expansion. The company maintains a significant market presence particularly among safety-net providers and state-contracted behavioral health agencies.
Qualifacts primarily serves the Community mental health centers, Behavioral health organizations, Addiction treatment providers, IDD service providers, State-funded behavioral health programs market segments.
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