Avera Marshall Regional Medical Ctr

The ER staff that worked with us was attentive, courteous and competent. They listened, took action and found solutions.
The phlebotomist, however, had an odd personality that was difficult to endure. We were happy when he had completed his tasks and left the room. His comments were out of line for a professional in that field.

very poor care from Dr. Didn't address problem we went in for and just brushed her off. Didn't even come and tell us about lab results.
Nurse was excellent!!

The nurse practitioner we saw at clinic was great, and as worried as we were about my mom's stroke symptoms...unfortunately sent back to the ER to once again to have OBVIOUS stroke sx dismissed. The Dr. said she had 2 CT scans that were negative, so an MRI was not warranted. Sent home twice with meds. to bring down BP. She is now in Sioux Falls being cared for properly and having further testing that should have been done here!!!!

Only two stars because the emergency room doctors always treat me like a drug addict when I’ve never abused them or anything of the sort. Always dismiss my symptoms. The OB/GYN doctors are not on the same page with my care and I hate that when I go in to labor and delivery I rarely ever even see a doctor as they can check things on their computer at home. It’s ridiculous. I hate how I must have the oncall OB and never my usual OB. I chose my OB for my care not the other ones. Was lied to twice when I had painful preterm contractions that I’d get pain relief and then when I asked both times was told the doctor changed her mind. Some nurses lied in my chart saying I didn’t care about the pregnancy anymore so now that’s stuck in there as I turned in the paperwork to get it amended to be correct and was told it wouldn’t happen. Unfortunately ACMC has already done damage to my health and AVERA is one of the last options in my area and I don’t have a choice to choose someone who can and will appropriately address and care for my health issues and needs. My OB is wonderful but that is all I can say that is positive...

Too many negatives to list. The most recent one involved the ER doctor. I came in with a nosebleed that needed packing. He inserted the rhino rocket wrong and kept trying to shove it in. He got it in as deep as he could (over halfway) and inflated it. Excruciating pain, and it ended up sliding out over the next day. Those should stay in for 3 days, but he said to have it removed after 24 hrs. Needless to say it bled again, and when I had an actual ENT doctors fix me (in Sioux Falls) correctly, they commented that my nasal cavity was bruised and raw. Gee, I wonder why.