Central Vermont Medical Center
Are you a
current or past patient of Central Vermont Medical Center?
We may have a special offer for you!
Need your medical
records from Central Vermont Medical Center?
We can Help!
feedback about Central Vermont Medical Center
I went here for a total hip replacement. The surgical team was great. I was admitted to the floor, met all the staff, who promptly vanished. The compression leggings were left not hooked up to the pump, there was no attention for a long time and although my legs were supposed to be kept on a compression pump and iced constantly, it was not done , no one came in to do it. I had to tell the staff to do this for me, even though it is mandatory for the patient to have this done after surgery. By 11 pm, after being admitted to the floor at 4, I was crying about pain, about the ice, and about the leggings. It took 3 aides who took my pain report and left to "go tell the nurse". The third LNA did go and tell, but again, did not receive pain relief for an hour and a half after the first request. I was newly post operative!!!!!!!! After many apologies, and my doctor addressing this, the pain medication was promptly given and the treatment was better. I did a lot of self care and ambulation, and the PT and OT department were great. The overnight staff was loud, in the hall,while doing personal care with the lady in the next bed, even though she was not hard of hearing. If I had to have surgery again, I would not go there. There were too many things missed immediately post op.
I had surgery on my foot 8/21/18. The surgical staff was amazing. Shout out to Dr. Watson, my RN Katy in recovery, and my surgeon Ciara Hollister. Thank you all for being so awesome! Katy, if you're reading this, you were so supportive and I really felt comfortable with you as my nurse while in recovery. No complaints at all from me! You did a great job, and I can tell you really care for your patients. I am very grateful to have had such wonderful staff for my operation.
Everyone was caring and attentive. I did not have to wait long. The doctor on call even gave me her home phone to call if the infection gets worse on Sunday. Thank you.
I love the care I have received any time I have to visit the hospital, but I'm giving it a one star review because of the billing department. I have had the same insurance for several years, yet somehow when I get bills (that I shouldn't be getting) they NEVER have the correct info, and we have to go through and update it literally every time I call to see why my insurance isn't being billed. They have billed my son because they "didn't realize he had Medicaid as a secondary insurance" even though it was listed when they looked it up, and then tried to get me to pay anyway because it was past the 6 months they have to bill Medicaid even though I had literally just received the bill in the mail (no calls because I had a balance due, no other bills through the mail, just the one they should have billed 6 months prior when he actually received the services.) They often send my husband past due bills for a person that shares his name (but not his birthday or social). For the love of God, hire some competent people to work in your billing department!!! Everything else would get five stars, and I almost never write reviews, but I've been putting up with this for years and I'm tired of fixing billing's mistakes over and over!
Received bill for $8.64 two days ago only. Received call from billing to ‘check to see if ‘customers had received the bill due to the Thanksgiving Holiday’ ? ‘Offered’ to push my due date forward...hahaha. I still have lots of time to pay so what is this insulting annoyance ?
How about having invoice numbers on the bill, an ancient accounting practice designed so that bills can be identified ?