Healtheast St John's Hospital
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feedback about Healtheast St John's Hospital
Went to the ER in 2016 (60 year old female) with chest pains. I didn’t even get a chance to sit down, they took me immediately into a room where I saw the ER doctor, medication was administered and tests were run. Staff were efficient and professional. The reason I gave 4 stars was because after my chest pains were gone I was left in the room for a few hours without anyone checking on me waiting for the rest of the test results which came up all negative. I was then referred to a cardiologist for a follow up exam.
I’m not sure why all the low ratings but I think people don’t understand the circumstances of visiting an ER. People are so unforgiving and expect so much. You are in an emergency clinic, expect a WAIT. Everyday is different. I went in for a need of a rabies shot due to getting bitten by an unknown cat. They all were fantastic. From the lady at the reception to the triage nurses to the doctors. Extremely friendly and accommodating. My longest wait was in my room waiting for the doctor which was expected in an ER and my issue was not urgent. I got in and out in less than an hour and I came in on a late Wednesday afternoon. I would recommend.
Doctor would not listen to symptoms then decided that nothing is wrong. 4 hours of sitting and waiting for a room to open up. Doc checked in with me at the beginning then for discharge, did not bother to tell me what test results said. Another woman came in with broken ribs, doc said nothings wrong n sent her home also. Worst hospital experience EVER!!! Staff needs to be reevaluated and possibly terminated. Do NOT bother going to this er.
Took my 90 yr old mother to St John's er last night with back pain...the staff that took care of her including Christina, Garrett & Tom (pa-c) & other's (whose name I didn't get)went above & beyond to understand her pain & to relieve it. Thank you so much. I was glad that I was able to take her home.
I worked with Marian who was very passive aggressive and immature. Obviously had little experience dealing with obstinate patients; as some get when they are in pain or have deeper issues. Her communication skills were awful, but not so terrible that she couldn't complain behind people's backs. Her supervising RN was no sweetheart and made her antipathy of the patient public. They wanted the patient discharged as soon as possible and took it out on others because the doctor made the call to keep the patient over the weekend. If I had a loved one staying here, I would be concerned.