Healtheast Woodwinds Hospital

I am going here for my Prenatal care and will be giving birth here. All of the appointments I've ever had have always been with exceptionally professional and nice staff. They make me feel valued and heard. They were all nice. I was even allowed into ultrasound 2 hours earlier than my appointment because they made time for me. I will highly recommend this hospital for any and all prenatal care!

Spent 2 hours in the ER waiting room and nobody ever came out to call anyone in. Terrible hospital if you need immediate care. Better off going to the Vet.

Some of the nurses were quite rude when I was over dosed with prescription option drugs by themselves my friend told me to tell them they arr over medicating myself and want to know everything they put into my body. If a person cant get out of the they have no mirrors. Go figure.

Terrible hospital I have been Mis Diagnosed twice the nurses was nice but the doctor rushed through my visit I was in and out in 20 mins in they prescribed me Benadryl In I have a lump under my breast in I was told it was a insect bite ... and I know for a fact it’s not so yes I would NOT RECOMMEND this hospital to nobody !

I took my then 2 yr old to Woodwinds ER in September 2017. At the time, I remember thinking it was a good experience. The staff was prompt and professional and they treated her appropriately based on test results and what I had told them about medical history. I believe his name was Dr. Nicholls. That is why I am giving 2 stars.

We were in MN at the time staying with family due to being evacuated from hurricane Irma in FL. I remember being very specific about providing her insurance info and my contact info because I didn't want any billing issues. Since we were out of our home state, I knew a small MN hospital probably had never dealt with a FL Medicaid HMO. After we returned home, I got a physician bill in the mail from Emergency Care Consultants, PA in October. I was a little annoyed because I had made sure they had all our correct insurance info. But I realize mistakes happen so I called and provided the info again and made 2 follow up phone calls in November and December to confirm the bill was being submitted correctly. After that, I never received any additional bills or communication from the hospital or any of its subsidiaries. I assumed (my bad, never assume!) billing had gone as it should.

Fast forward to January 2019. Today I got a phone call from a collection agency that I am in collections from Health East for an overdue bill from Woodwinds Hospital. This is the facility bill, not the physician bill that I got in the mail one month after the visit. I am I total shock. I never once received any type of communication from the hospital about this bill. No bill, no phone call, no letter, nothing. I was told by my insurance company that they did receive a claim from Health East but that it was invalid or incomplete but there was never any follow up. I cannot begin to understand how Health East felt it was proper to never once contact the guarantor and send the bill to collections. It is absurd.

I've left messages today for a manager in billing (according to the person who answered the hospital main line). I will update this review if and when I hear back from anyone.

**update 1/11, call back from apologetic staff, they are looking into it.

***update 1/16, staff at Woodwinds has been diligent in following up with me and the collections agency. Collection is being removed. Still not certain as to how this happened but they are actively resolving the problem.