Holy Name Medical Center
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feedback about Holy Name Medical Center
We had a very unpleasant experience there and I cannot believe they are billing us for what they failed to deliver. Our baby had a possibility of hip dysplasia, she was born in Mount Sinai in Manhatten, we were told have her hip checked with an ultrasound in 2 months. We live in New Jersey, so we thought that a big medical center like Holy name could do this simple procedure so that we wouldn’t have to go all the way to New york. Our pediatrician from riverside group in NJ gave us the papers to do this ultrasound in Holy Name, we had an appointment and went there. It was march 28. The nurse who was performing this ultrasound couldn’t get it done properly, was taking too much time, the baby started crying because it was so long and unprofessional. She wasn’t embarrassed to ask another nurse questions like - do you remember which button to press and how to do it? I don’t remember how to do this”. They had NO IDEA WHAT THEY WERE DOING. Come on guys. You gotta be kidding me. Then we managed to get it done somehow. Don’t get me wrong- they were friendly and nice, but UNPROFESSIONAL at all. And that’s why we brought our 2 months baby to this place.
So we thought we are all set up, but upon our next appointment with our pediatrician at river side medical center we were unpleasantly surprised to hear that the ultrasound result that the Holy Name sent to them were not clear and need to be remade!!!!
In the end we had to make it to Mount Sinai in new york, where it was done properly. We were instructed what to do before the procedure and how to make the baby calm. Everything took about 10 minutes!!!! And was done perfectly.
And holy name is not ashamed to bill us for this horrible one hour and half of torturing our baby there. I just cannot believe it.
Fantastic experience... I am surprised that no more reviews give it 5 stars. I had knee repair surgery in the Same Day Surgery center and I cannot say enough how efficient and well run the process was - but more significantly how great the staff was throughout my entire time there. Caring, pleasant, responsive and competent - thank you!
ER visit for severe asthma attack. Registrar was very prompt at getting me in. i waited less than 10 minutes. Waiting room isn’t too large so the registry does have a clear view of you in case you do significantly worsen. Right when I came in, they took me to get vitals and a chest x-ray. I was waiting less than 5 minutes after my x-ray was cleared before my nurse called down for respiratory to begin my treatment. She was very very prompt.
The treatment for asthma attacks is rather uncomfortable and is at least an hour. It raises your heart rate quite high and will cause anxiety. I have a history of panic attacks. My nurse Suzanne (sorry if i remembered it wrongly) made sure to check up on me and calm me down while paying attention and giving quality medical attention to her 10+ other patients. Great multitasking and because of my nurse, I didn’t have a panic attack! They really don’t rush you to be discharged unlike other ERs and every single staff membered remembered to check IDs and samples to make sure they matched. There’s so much order and I believe a very low chance of mistakes in this hospital.
My nurse checked my vitals right at discharge. Because my heart rate was still rather high, she allowed me to stay until my heart rate lowered a bit. Quality care.
Holy name also has a great financial office that works with you if you have financial issues. All my EMT friends recommend this hospital for emergencies. i do as well.
Holy Name was once a very reputable hospital but it is so grossly understaffed now that it is like a 3rd world experience going to this hospital. If it is a holiday weekend, don’t get injured or sick. If you do, go somewhere else.
I went this morning for MRI to Holy Name. I had a wonderful experience. I met Jackie Ritcher, she performed my MRI. She is kind, sweet and professional. I am always afraid of being lock up into tube, but I went to the big room with a new MRI machine. But Jackie was unbelievable. She made sure that I was comfortable and relaxed. “Thank you Jackie” see you next time