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Kaleida has very friendly & helpful staff.
Horrible company to be a vendor for. They don't pay their bills. Strongly recommend to have them pay first. If they are this irresponsible with bills makes me wonder how responsible they are with people loved ones. Pretty sad you have have to send a medical company to collections, with the prices we pay for health care. I know the owners are happy filling there pockets and let the bills go.
If I could give zero stars for our experience I would. We came to the ER with a common childhood injury. A 3 year old with a lip laceration. This laceration was located on the upper border of the lip onto the face. During the time we were at the ER my child saw 3 providers: a nurse practitioner, a nurse, and a physician. The original plan (NP) was stitching as the border of the lip was involved. They stressed that my child would be disfigured if it wasn’t aligned properly. The physician came in and chose to glue. He set up a station with Dermabond, gauze, and saline to flush/irrigate the wound. They swaddled my 3 year old, wiped her lip with gauze, and sloppily applied glue to her face. WITHOUT CLEANING HER WOUND. Due to the negligent care, her Dermabond glue which is supposed to stay on for approximately 2 weeks fell off less than 4 days later. Upon examining her wound I can see that it was never actually closed in the first place. They just placed a giant layer of glue on top of the wound, without closing it. Because of this horrible level of care my 3 year old will have a signifigant scar for the rest of her life. Complaints have been filed with Olean General Hospital & Kaleida Health.
The Best Medical Campus,