Mercy Health - West Hospital

Been sitting in the ER waiting room for about two hours now with a sick wife. They say they don't have any beds. Really? The ER are looked empty when they took us back there to take her vitals before shuffling us back to the waiting area. The nurse seemed totally un empathetic.

I had to go to the ER twice over the weekend for abdominal pain, nausea, vomiting etc. There wasn't a long wait in the waiting room and all the staff there was very kind and attentive. They gave me a CT scan, took blood work both times and, most importantly, did not make me feel bad for coming back or dismiss me instantly acting like it was all in my head. I've had experiences like that at hospitals and it's honestly the worst feeling in the world. The nurses and doctors were all just so friendly. If I need to go back, this is where I'll be headed.

I returned home on New Year's Eve around 10 pm to find my wife was throwing up, running a fever and pain in her arm. I drove her over to the ER. By the time I walked into the ER they had taken her insurance info and they took her in shortly afterward. They ran an EKG first, then they drew blood for tests and then did an ultrasound test. I took a while for the results but the diagnosis was an intestinal virus. We got Rx's and took them to Walgreen's drive thru. We were home around 2 am. Pretty exhausting but quick turn around, I'd say. Good job, Mercy ER. Thanks.

The lack of a sense of urgency in this emergency room is absolutely appalling. I will not spend time commenting on how attitudinal the staff and nurses are. I just think it’s necessary to share how Mercy West AND Mercy Fairfield are absolutely thee most slowest emergency rooms in Cincinnati.

Came in with server pain in abdomen an in back. 5 ppl who can Iv after me was seen before me. Seen a nurse look at 4 different ppl paper work till she picked one. Was there an hour before I left to go to different hospital. Its not right to pick an choose who you want to care for 1st