Mercy Health – West Hospital

I went to the ER today and I have to say it was the best experience ! Everyone was so nice. Dr. Allen, Regina, Nichole.....the young lady at the front desk and the nurse, who took me back and drew my blood, even the radiology department. They cared, they made sure I was comfortable, all while finding out what was going on with my health.The best team, ever! Way to go Mercy West! 5 stars and 2 thumbs up!!

I honestly would not give this hospital a 1 star, they would get no stars. My husband and I went to the ER at Mercy West for some pain that I was having and we brought our toddler twins. When we got there at about 8 pm, we did not go to the back until 10 or 11pm. We waited for 8 hours to be seen over an ovarian cyst that I had that ruptured. Then at the end of our visit they did nothing about it and the doctor advised that the cyst was on the wrong side. Here you have a PHD and do not know the body. The nurse put in n IV and then, stuck the blood pressure cuff on the same arm on top of the IV and when I stated that it needed to be removed and placed on the other arm, stated it was almost over! This hospital need to be sued many times over!I went back 2 days later for the same pain and the PA found out that the cyst was on the other side and advised they would correct the records for my OBGYN follow up. Never corrected the records! I had to do all the test over because of their mistakes, then I receive a bill for $12,000 and they did nothing. They were unprofessional and most of the staff were inadequate. I would not recommend that anyone go to Mercy West if you want to live or be treated with respect or in a decent time frame.

I’m appalled that I am even giving this place a one star. I used to love this place, recommend this place and even wanted to work here at one point in time but not anymore. I will NEVER go to this hospital again! So when I get to the front desk there was a police officer and receptionist at the front. The officer spoke to me before the receptionist did. Which was a little annoying to me but whatever. So then the receptionist tells me to fill out a form. I fill it out and she tells me to have a seat. Once she finishes up with the person before me she calls my name up to ask for clarification. I advised her of the clarification and she tells me that they will call me up. So I go and have a seat and within 5 minutes my name is called again. The lady checks my weight and takes me into a triage room. She asked me what’s going on as she takes my vitals. I tell her what’s going on and before I can finish she leaves the room to go get the nurse practitioner. The nurse practitioner ask the same questions and suggest that i should see my primary healthcare physician and that emergency rooms are for emergencies but yet but blood pressure was 144/101. So I am not pleased with this emergency room at all and I will not go back! I pray they find better people to work in hospitals. Being sympathetic goes a lot further then what you think.

I was lucky that I wasn’t waiting, very professional and nice personnel. Lab results were fast. More important, they didn’t do unnecessary tests!, my discharge was very smooth, also without waiting.

I visited mercy west on 4/12/2019. When you get to the ER they check you in pretty fast. Then they call you back to check your vitals, just to send you back out into the ER waiting room. I will never come to this ER again, I waited 4 hours before I even got called back the second time. I wish a urgent care would’ve been open that would’ve saved me so much time and money. NEVER AGAIN