Mercy Health - West Hospital

The lack of a sense of urgency in this emergency room is absolutely appalling. I will not spend time commenting on how attitudinal the staff and nurses are. I just think it’s necessary to share how Mercy West AND Mercy Fairfield are absolutely thee most slowest emergency rooms in Cincinnati.

I decided to give this hospital a try for delivering my second baby as my OB delivers here & Good Sam. I delivered my first at Good Sam & didn’t love it. My experience with delivery at Mercy West was a million times better than Good Sam! I had the same 2 nurses my entire stay rather than about 12 different cranky nurses. Every staff member was incredibly kind & had great bedside manner. Overall just a happier experience. If you have the option to deliver here it’s honestly a no brainer. Amazing L&D staff!

I took my husband to the ER because of fluid retention. The ER doctor came out and informed us very bluntly, and with no compassion, that he had congestive heart failure and they would be admitting my husband. Two days after being admitted, my husband was told that he didn't have congestive heart failure. While there, my husband contracted the shingles virus which is very contagious and I am certain it was unsanitary conditions from this hospital that he contracted this virus from. I will never take anyone to get care at this hospital again. My husband was there for days without a diagnosis. Very upset with the whole experience.

I am well pleased with the level of care I currently receive from this facility. The level of cleanliness in EVERY department I’ve been in is outstanding. The entire staff from check-in to exit (including physicians) are professional, friendly and helpful. Keep up the good work, it is appreciated!!

I've recently been made aware of how Mery West discriminates against employees that develop handicaps. Its appalling how they just try to discard them. Mercy, you should be ashamed of yourself! I hold the President responsible for such unethical behavior. An employee, who was treated with the utmost respect and felt like she was part of a family developed a form of ALS.....And instead of being supportive, you slowly try to eliminate her? How dare you. You told her there were NO positions available for her?? Really? We know better as she found one at the home office herself, but to make life even harder, it's a 3rd shift job. Funny, when she was physically 100% and an OR nurse, things were fine. I can't begin to tell you how disgusted I am. You're hypocritical! You profess to care about patients and you can't even treat one of your own with respect?
Patients, clients, be very careful....these are wolves in sheep clothing who have shown there true colors.
I think you need a change in your L1 team.