Mercy Health - West Hospital

I decided to give this hospital a try for delivering my second baby as my OB delivers here & Good Sam. I delivered my first at Good Sam & didn’t love it. My experience with delivery at Mercy West was a million times better than Good Sam! I had the same 2 nurses my entire stay rather than about 12 different cranky nurses. Every staff member was incredibly kind & had great bedside manner. Overall just a happier experience. If you have the option to deliver here it’s honestly a no brainer. Amazing L&D staff!

I am well pleased with the level of care I currently receive from this facility. The level of cleanliness in EVERY department I’ve been in is outstanding. The entire staff from check-in to exit (including physicians) are professional, friendly and helpful. Keep up the good work, it is appreciated!!

Went there to be seen in the ER on 6/10/18 about 4pm and ended up having a minor procedure. From check-in to discharge took about 3 hours total and the service was very good. I had a nurse practitioner named Michael in the ER do my procedure and he kept it light but was still professional while being humorous to better the situation. From beginning to end it was top notch care. I’m mid 30’s and that was my first ER trip and hopefully the last but that’s definitely where I’d go if I had to seek treatment again.

Horrible. Came in at 930pm because my wife could not move her back and legs were tingly and could barely walk. They took her back around 945pm. Then 2 mins later she was back out with the nurse saying she needs to see if she needs x-rays. It is now 1230am with no word. A lot people are leaving yet the lady with the piss poor attitude at the front desk claims there are no rooms. With all the people leaving I find that impossible. So my wife sits here in pain with no help. Worst customer/hospital service ever! So my wife and I ended up leaving with her still in pain. Pathetic excuse for an "Award Winning" hospital!

Probably one of the best Hospital experiences I have ever had considering my father had just successfully completed quadruple bypass surgery.
Nursing staff - On Point, super friendly and extremely knowlegable
Doctors - WOW!!! very personable and cared about each patient as though they were their own family member being cared for at that moment.
Security and Building staff - most hospitals let people slip and smoke by the main entrance or off to the side somewhere, not here, you will smoke in the back parking lot where you belong, far away from the building.
Clean, clean, clean, clean.... not a spot of dust anywhere!!!! you could see and smell the place was exquisitely clean!!!