I made a call to the billing department around 11 am on Monday, June 18th and spoke with Latrice (sic.) After over an hour of being on the phone, Ascension St. Mary's finally admitted they sent a medical bill I was on a payment plan for to Amcol collection agency for no apparent reason. Not before I was told I probably missed a payment, was "misunderstanding," that I was probably wrong about who actually held my accounts, and was mistakenly transferred to the collection agency itself. I called back furious and was immediately transfered to Latrice, who had messed up the transer.
I eventually received a full apology after being repeatedly put on hold and was assured I have no leg work to do on my end, and that I had done nothing wrong. But that's an hour and a half I'll never get back, along with a gallon of stress and my intelligence insulted to boot.
I have been fortunate enough to have great care providers there, but the billing department is a nightmare. My husband and I have been double billed on Co-pays before, but we're able to clear them up quickly. This was completely uncalled for.