Park Nicollet Methodist Hospital
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Last week, I had a traumatic fall. My incredible experience began at The Methodist ER, where I was greeted and brought to a room, right away. The nurses and doctor were exemplary in their care and and compassion. The following day, I met my surgeon ,who was dropped down from heaven and had just started with Methodist, as an accomplished trauma physician. My procedure was scheduled but I needed a CT scan and preoperative physical. That same day, within hours and less than a mile away from each office, all was completed! In each location, I was treated kindly, promptly and with care.
Upon arrival to my surgical procedure, two days later, , I was greeted by a knowledgeable front desk member. A volunteer escorted me to a pre op room and even stayed to help me change...a volunteer! Again, the doctors and nurses couldn’t have been more kind, caring and compassionate. The two day “in hospital” stay continued this VIP experience and I know, for a fact, that the reason my outcomes have been amazingly fast healing and with a fraction of the pain that I had worried about, was because of these fine employees of Park Nicollet Clinics and Methodist Hospital. I am beyond grateful for everyone of you.
Brought my eight year old here last night for a very high fever and sever abdominal pain. The triage nurse was the only one that seemed to care about him and acted quickly and got us moved through the starting phases in fair time. (It was busy and I knew we would be waiting for a while, but from check in to being in a room we waited maybe an hour while doing some tests between there.) She wanted to have an ultrasound done to see if they could see his appendix without having to do a CT scan. Anyway, long story short, after waiting in the ER room for almost three hours the doctor finally came in and there is NO way he even read my sons chart prior to coming in. "Well he doesn't have a fever and his stomach doesn't hurt, it can't be his appendix. If they thought it was they would have ordered an ultrasound or CT scan to see it and they would have done some blood work. He might just be being a kid and we don't know if he doesn't hurt anymore or if he just doesn't want to be here." I told him they did do an ultrasound and blood work hours ago but we had yet to hear anything on the results. I am not joking, his exact response was "they DID do an ultrasound?! oh boy..." then went to go look at his chart. His lack of concern was disgusting and I definitely didn't walk away feeling like he knew what he was doing AT all. The kicker, as we were going to leave and I moved my chair away from the bed I noticed dried blood on the railings on the bed - absolutely disgusting and a major violation. Needless to say, I will not be going to this location for a possible emergency ever again. They have a major lack of communication and the dried blood set me over the top.
Long but important! This ER could have killed me and they have completely ignored all official channels I’ve tried to use to contact them.
I’ve also reported them but want to warn y’all to stay observant. Most of the time I’m treated fine here but now I watch them like a hawk.
On May 29, I’ve visited Methodist ER. I was treated by a doctor named Bradley Williams and I do not know the name of the nurse who was in charge of me. The doctor ignored my request for an oncology consult and lied to me about it. They said they would page oncology and I found out from my primary provider the next day that this was not done.
I requested the consult, as I was going through my first round of the chemo therapy treatment and experiencing new symptoms, I was given Incorrect medical advice for the regimen I’m on as a result. Potentially damaging as the advice they gave me caused more dehydration and did not solve my issues.
On top of that, when I was discharged, the nurse did not properly check my IV. Shortly after leaving the hospital, part of my IV tubing fell off, and I Started to bleed from the rest of the tubing. The nurse did not clamp my tubing and did not attach it properly.
Thankfully I was aware and have been dealing with my port for 2 years. I clamped it and cleaned myself up. This could have resulted in my death of I had been asleep or hadn’t known how to stop it.
These complaint has been officially filed through patient relations, dismissed and ignored. I received letter stating that oncology consults are not required and the IV concern was completely ignored.
Ver nice facility with very nice people. Everyone involved from start to finish was fantastic.
This hospital is very nice. The staff are courteous and caring. Everything seems very calm. Great for fast healings.