Plains Regional Medical Center

Emergency room took care of me during pregnancy when a condition required me to be on IV fluids. Staff was encouraging and focused, keeping me updated on my progress and checking with me before each intervention. Labor and delivery class was amazing. They offered better, more relevant information than any of the on-base classes and included the fathers/partners in fun ways. The class did a lot to settle my nerves before delivering. Delivery was great. I was in labor for 36 hours, with three different doctors rotating through. Not one of them gave up on me, and didn't suggest C-section even though I'm sure it would have been resorted to at lots of other hospitals. They're baby-friendly (or very close to getting certified if they're not already) and supported my desire to breastfeed. The children's wing took great care of us through jaundice, providing a lactation consultant when I requested one, even though she had to come over from a different department. The food was decent, for a hospital. I enjoyed the hamburgers, in particular. Glad to have delivered there and would happily do it again.

People have been friendly and helpful but removing a star because of the 70 page hard copy medical records I brought in to be scanned, their medical records person only scanned in 6 pages then destroyed the hard copy! Then when I see the specialist he asks me why the records are incomplete.

Can't say enough about the Plains Regional Medical Center staff here in Clovis. Nice and helpful even when I was grumpy. Been here 2 + days. Always a few things that could be worked on, but overall a good experience

Well... I don't know what to say, this ER is not an Emergency Room, if anything a wait for death room. If you have a medical emergency you are better off staying at home. There were 2 (TWO!) people sitting next to me literally dying. They were just told to wait! Unfathomable! I figured if these guys are in a near-death condition and wouldn't be seen by a doctor, I didn't stand much of a chance either. 5 hours and 35 minutes passed since I got there and after one of these two people in critical condition got up and limped away I followed his footsteps. Horrible experience, I can only pray for these poor people that are mistreated on a daily basis at this place, and pray harder that it doesn't happen to me or loved ones when our last breath comes.

The entire staff took excellent care of my husband before during and after his surgery. Kind and compassionate staff made his long stay in the hospital much easier on him. Thank you for your care.