Rapid City Regional Hospital
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353 FAIRMONT BLVD  POST OFFICE BOX 6000, RAPID CITY, SD 57701 USA

Address

353 FAIRMONT BLVD POST OFFICE BOX 6000, RAPID CITY, SD 57701 USA

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Phone

(605) 755-1000

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Consumer feedback about Rapid City Regional Hospital

Ziara Ruchkall
Ziara Ruchkall

5 out of 5 stars

posted 3 months ago

My mom came in after going to the walk in clinic near by. We live in Canada and my brother and I were staying in a hotel when she was administered. The hotel prompteley kicked us out and was not only rude and inconsiderate but had no compassion and threatened to call child services. Keep in mind we are 14 and 16 and can handle ourselves.

When my mom got the news one of the nurses acted quickly to make sure we arrived safe and calmed my mother while she waited. Once we arrived the staff was friendly and well organized. The were consistently sanitizing their hands and wearing gloves. They informed us about everything that was happening and kept us entertained while my mother had scans.

The nurses went out of their way to make sure myself and my mother were alright and demonstrated some of the best health care we’ve ever seen. This is a kind and cleanly environment that takes care of those in need.

Haley Krull
Haley Krull

5 out of 5 stars

posted 3 months ago

I had the best experience on labor and delivery. I’m currently still pregnant with twins but had to be transferred to Rapid for preterm labor. The nurses were so attentive and explained everything that was going on. They always asked if there was anything else they could do for me before leaving the room. I will be delivering there when it is time and I know I will be in a safe place where all of my needs will be met!

Jordan Cook
Jordan Cook

5 out of 5 stars

posted 3 months ago

We have had all three of our children born here. Every time the staff has been excellent. The delivery rooms are great and my parents and I fit just fine while we were waiting. The recovery rooms are much smaller but I expected that. With our last child we came in at 3am. The staff was all alert and kind even at the late hour. It didn’t take too long to get her epidural done and every step of the way the staff would always be helpful. “Is there anything else I can get for you” is something they said every time they were there. Our daughter had some breathing issues after birth and the staff did an excellent job distracting my wife since she couldn’t come over and they also were doing a great job informing me and making sure I knew what was happening. They resolved the issue and were very informative in their explanations. I can’t say enough good things about the nurses, assistants, doctors, and administrators of this department.

Adam Harrington
Adam Harrington

4 out of 5 stars

posted 6 months ago

I usually don't write reviews unless a place stands out to me - either in a good, or bad way. After reading all the negative reviews here I feel like I should include my experience.

My wife and I had our first baby here a few days ago. We went in for an induced labor that ended in a c-section. All the nurses were great, attentive, gave often check ups, and seemed to enjoy what they are doing.

I can't remember her exact role, but we had someone from higher up in the hospital (floor manager maybe?) stop in and ask how everything is going, if there's anything they can do better to make everything go as well as possible for us, and ask if we had any complaints. We really didn't have any issues other than when I ordered from the cafeteria, they seemed slightly "stingy" in that they kept "forgetting" to include items in my order, and gave an excuse that they couldn't give me a side salad because the personal pizza was too big and took up too much space on the tray (it was exactly the same size as every other plate).

After telling her this, immediately every following order was improved until check out. They stopped "forgetting" side orders, they gave me more reasonable sized orders instead of 1 slice of a frozen waffle as a breakfast entree. Imagine that, a reasonable complaint that was immediately resolved - I hate to say it but that doesn't often happen for me.

If I had to nitpick, the only person I could have had an issue with was one of the pediatricians. A short lady, probably in her mid to late 40s. She seemed knowledgeable but the way she handled our baby is not what I would call gentle. I wouldn't describe any moment she handled him as being gentle. I never said anything because she was never rough enough to visibly upset him or make him cry, but it made me question whether she actually wanted to be there or not.

Overall, I was actually really impressed with how dedicated and hospitable everyone was. I can be pretty critical of others and really couldn't find anyone who came off as cold, lacking knowledge or training, or anyone who gave me a weird vibe other than the one lady I mentioned.

For the other reviewer who mentioned corruption, don't get your hopes up about the Mayo Clinic being any better. They are renowned for having excellent care and doctors; not for lacking corruption. You WILL find this corruption everywhere you look in the US thanks to our for profit medical community. You can thank the US government for that. It's just a matter of who's better at getting away with it and hiding it.

Again this is just my personal experience, maybe things don't work as smoothly in other sections of the hospital, but labor and delivery, and the postpartum area was excellent.

Angela Howard
Angela Howard

5 out of 5 stars

posted 3 months ago

What a great hospital. My mom had to go in for a major heart surgery on the 14th and we were so lucking to have such great doctors, nurses, and all the way down the line taking care of her. Even the gentlemen who brought her food in one morning i was there was so nice. Really she was in great hands.