Rapid City Regional Hospital

MedicalRecords.com Rating
163 reviews
2.3
MedicalRecords.com Rating 2.3
163 reviews
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Need your medical records from Rapid City Regional Hospital?

1

Complete a simple secure form

2

We contact healthcare providers on your behalf

3

Have a National Medical Records Center send your records as directed

Emergency Service Available

Yes

Group Service

Yes

Hospital Type
  • Acute Care Hospitals
MedicalRecords.com Rating 2.3
(163 reviews)

Debby C

We were really impressed by the staff today. We checked into emergency and were shown to a room. The nurse was right in and took our info and made arrangements for tests. The tests were carried out promptly. Everyone was very courteous. Our nurse Nicole was very pleasant and helpful. The doctor was in to see us a couple of times and reviewed the tests and made sure we knew symptoms to watch for. Overall we thank everyone for the excellent care they gave.

Jeffrey Thouron

In the last three years we've used Regional Health twice. Both times the financial services have had serious problems. The first time, we received a bill for our child's birth 6-9 months after she was born. A couple of days after receiving the bill, it was sent to collections. I called Regional about it and received poor customer service. I called collections about it and received great customer service. So great, in fact, that they cut the bill by 50%. We were happy, as we had already had the money on hand to pay the hospital for the services, expecting a timely bill. We literally saved thousands of dollars...by paying the bill within a week of receiving it. This second time, we are receiving a bill for services performed one year ago. A year! We had to go into my wife's old journal to figure out what the bill was even referring to. Again, we're receiving a collections notice for $70. As the monopoly hospital in this region, I am concerned what the lack of competition is causing. Are high medical prices due to poor payment processes from a lack of good financial system? If anyone from Regional with authority is reading this, you have read it correctly. With accurate names, addresses, and phone numbers the hospital has lost thousands of dollars for simply not billing us, and sending it to collections instead. (Collections had no problem contacting us, FYI).

Candy Collins

I am deeply saddened by Regional Health today. I received a letter in the mail notifying me that I had been sent to collections for an unpaid medical bill through Regional Health. I was terrified as I have always paid all my bills on time, and have never received a statement in regards to said balance. The amount was 24.20$ so I of course just paid this amount in full to the collection company. I then contacted Regional Health's billing office to discuss how to avoid this situation in the future. I notified the billing office that I have never received a statement, Amanda, the manager I spoke with told me she could see that I had not received a statement, as my mail was on hold for an incorrect address. I clarified my address (which was correct all along). Amanda stated that the billing statement was returned to them, I asked why they would not telephone me to set up a payment arrangement or clarify my address. Eventually I could feel the frustration and Amanda decided to send me to the main billing office. I was then transferred to a very disrespectful and unkind individual. I mean seriously the only thing I wanted to do was to make sure I get my bills so I can pay them and not be sent to collections. Needless to say, I was unable to get any resolution, and the gal I spoke with refused to let me speak to her manager, went so far as to hang up on me. I was trying to express my concern that I did not receive a bill, or statement of any kind, not only via USPS, but also through Regional's My Chart program. The "Team Lead" I spoke with at the main billing office was just completely unprofessional and unkind. So saddened by this as I have always had excellent care from health care providers at Regional Health. I will take my business elsewhere from this point forward and I highly encourage anyone with a financial conscience to do so as well. Such a sad situation.

Kate Shirley

My dad died today in the cardiac intensive care unit. His nurses, especially Jess, were very compassionate, answered all my questions, and did their best to make him comfortable and got me whatever I needed. I think there must be no job more difficult than being a nurse, I'm glad my dad had such good ones in his final couple of days. Thank you to the nurses who worked so hard to give him good and compassionate care.

Mark Kiser

I was seriously injured in a motorcycle accident. Dr. Labrie and his team have given me a chance to recover. I can't express my gratitude to the staff at Regional. It will be many months before I can walk again. I will return someday to thank them personally for all the care I have received.