Robert Wood Johnson University Hospital Hamilton
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feedback about Robert Wood Johnson University Hospital Hamilton
This is my 2nd visit to this hospital(ER) since moving from North Jersey and it was just as pleasant as our first. The staff were very kind and professional. The service was fast. The dr. Explained everything that was taking place and kept us in the loop. She even went out her way to tell us about closer hospitals with inpatient pediatrics for future references since our visit was for our children. No complaints-will visit again for emergencies!
Went to the ER early in the morning with terrible stomach pain and vomiting after my primary care physician decided to close for the day. All the staff were very encouraging and gentle (a nurse I think was named Bang was particularly good). Although I was pretty out of it, they explained what they were doing and made me as comfortable as I could be under the circumstances. After diagnosis, they gave me follow-up instructions and let me rest as long as I needed before I left. No one even asked me for insurance information until after they'd helped me!
Without going into too much detail, because the list could go on and my complaints could go on for paragraphs, this was the worst hospital experience I have ever had. The ER portion was great. Staff was caring, attentive, and efficient. When I was admitted, my experience was abysmal. So much of the staff was terrible. Some rude, some very slow and many were annoyed when I needed extra accommodation because of my condition, which is serious. A few nurses seemed highly unqualified for their position which was very unsettling. I had a bad experience with more of the staff than I did with the few good ones. Manny was incredible and made my stay pleasant while I was being taken care of by him. He had such a great attitude and was VERY attentive and on time with everything he did. He went above and beyond when I needed additional yaccommodation because of my serious condition. Antionette is a tech and she was wonderful as well. Simone was another amazing nurse who was very much like Manny. One of the techs, when I called to ask for my medication because it was due and (I was and still am a week later ) in an excruciating and immobile situation. My mom walked up to the nursing station to get my nurse, because there was no urgency when I called and needed assistance (about 15 mins had gone by so I called again telling them i needed my nurse because i was really struggling) while she was walking up, the tech didn’t see her but my Mom overheard her telling the nurse that I was struggling and needed help now, in a sarcastic and mocking manner while basically laughing at me. My mom let her know how unprofessional and disgusted she was with how she acted. Of course, the staff member denied it. While my situation is complicated, I am extremely unpleased with the result of treatment and am basically being forced out the door tomorrow. Let me reiterate that I am NOT ready to be leaving because of my pain level and physical condition. Even if I am going to a rehab center. The PT department was pushy and not understanding to my condion. The whole staff, including some doctors who were treating me, were not interested in what I had to say and had their answer even before my explanation to questions THEY HAD ASKED ME. As others have stated, most of the staff was uncaring and annoyed at any request I had. Again, the level of incompetence in some staff was almost scary. Lack of urgency was pathetic. And the discharge plan, which is okay in itself, has come much too soon when I do not feel at ALL I am ready to be kicked out. Myself and my family are extremely unhappy, unsatisfied, and overall disgusted with this entire experience. I wouldn’t come back here for a band-aid and especially not for something as serious as what I am going through now. Not only would I NEVER recommend this place to anyone, I would do everything I could to talk them out of coming here. If possible-I’d have rated this hospital LESS than 1star. Disgusting experience.
Dr. Manna and his wound care team provided me with excellent professional care with a warm and human touch. I highly recommend them if you are in need this type of medical attention.
Worst visit ever! The hospital was dirty and the staff uncaring. The security guard had a nasty disposition. When I asked him to ask a guest to settle down he told me no. After dealing with the rude guest for a few more minutes I decided to leave! Worst hospital! They really need to do better!!