Southwestern Vermont Medical Center

I have never in my life experienced such horrific healthcare. The emergency room is a waiting room for auditions for a circus act. First, not ever have I witnessed a single person from the staff wash their hands. The staff does not listen to the patients, I guess they feel they know everything. Which gets me to the next complaint, lack of privacy. The staff not only ignored my concerns they ignored the people around me as well. Dismissing their concerns. I'm pretty sure I'm not suppose to hear the complete history and complaints of another pt.. I know what medications other people are on, their address and whatever else there is to know. There was one poor pt complaining about a headache. Well apparently she has been in a few times before and without revealing why she had a headache they pretty much said you had those test last month why are you even here. Drs words not mine. Taking into consideration her primary diagnosis I'm pretty sure she needed a other round of test. Well if you're reading this and you want the world to know your problems this will be the place to be. HiPPA. Will just love this place. I felt like I was in high school. The staff along with ambulance staff were literally bad talking another pt and I believe their child was there listening to it all. I sure hope that was reported. How dare you say anything about about a patient you cared for, no matter what you think. You people are disgusting. If I had a chance I would file a complaint myself, but I dont know the parents and it's none of my business. Another woman lie there I am assuming for a long time. She was elderly and asked how much longer. The nurse I guess said that a bus pulled up and they took priority. The woman said how are they any more important then I. She replied well there is an emergency.and all of the staff is required to care for her. That was an outright lie. There was more staff in the middle of the er talking and laughing having a great ole time. There were empty rooms. I will never return to that hospital and if I accidentally get bought there I will demand be transferred another hospital my family knows this as well. I wouldnt feel comfortable bringing my pets there. It's a Mockery of the healthcare system. I've been to under developed countries that have better healthcare. The excuse is always the same, it's a country hospital it's hard to get good staff. Well first you just admitted to how horrible the care is and second other providers in other places say it's a joke avoid if possible. Who's the administrator? Oh dont complain that the er is to small, you have so much waisted space, I think it's about time for a remodel. Awful just awful!

Great Walk In Clinic. Everyone was very professional and Tracie Crawford, FNP was very thorough and knowledgeable

Terrible emergency room care. Takes hrs. for a Dr..to get involved and usually miss diagnosed. Been this way for quite awhile wife sent home from c-section with infection that left a terrible scar, sons knee and foot fracture, shoulder fractures misdiagnosed. It's worth the commute even in an emergency to find a more competent medical facility!

My son hurt his foot. The x-ray showed a small fracture. They put a cast and gave him crutches. The works. Two days later saw the orthopedic and his words were “the emergency room went overboard” took the cast off and told us no need for the crutches. Just take it easy. Then we get the bill for ER visit over $500. Not sure exactly for what I requested an itemized bill but never received it. Today I got a notice from a collection agency but no explanation for a bill. I’m sure the bill reflects charges that were not needed if an orthopedic had reviewed the x-ray. Just charges for my insurance and me to have to pay. We will be traveling west towards Albany for emergency room visits from now on. Can’t be any worse. We will be paying the bill because apparently that’s the most important thing to them. Pay blindly because not itemization has been provided.

Thank you SVMC! We Stopped in to get an X-ray on my daughter’s hand on our way up to a ski weekend. We were in and out in an hour. From the receptionist, to the nurse and PA and X-ray technician, everyone was super kind and helpful from beginning to end. Thank you!