Va New Jersey Health Care System
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My husband came in thru ER the care and friendly nurse we great made us feel confident in the care he received. He needed surgery and the Doctor and staff were very informative. I am very confident they will help him recover. I give them 5 plus stars. Thank you Marines wife Maria
Some of those females who work in scheduling should be retrained on SCHEDULING and CUSTOMER SERVICE SKILLS. Seriously speaking, you're calling a vet to notify her of an outsourced appt. YOU not paying attention or don't care...didn't notice that there's 2 previous appts on the same day...(time and travel no concern to the scheduler). The vet asks if the following appointed day was available, but, in return she receives disgusting Customer Service Skills followed up by a phone being slammed in her ear. You can change the look of the VA (nice). Although.. some of those employees working up there at the EAST ORANGE VA should be fired. The type of Customer service skills that is on display up there from the 1st to the 13th floor, only certain employees in certain departments should be fired. They don't appreciate the work environment and the Veteran. Biggest reason as to why I tend to shy away from seeking care from there. I need it.. but I don't want or need to be talked down to as if I've did something wrong to that person. If you don't like you're job. Please don't work for the government in a hospital setting. You should never be disgusting over the phone or in person with a patient. Customer Service should truly be the best in the country...All VAMC's but yet that is SERIOUSLY not the case. What is wrong up there?
For the love of God AVOID AT ALL COSTS! How the media hasn't done a story about this barberic hospital (I use that word extremely loosely!) keep reading below....
3 botched surgeries
Given meds I'm allergic too
Forgot to take a culture of an oozing infection which landed me unable to work because of a 2x daily infusion of meds intervenes for a month.
I was fresh out of surgery and there was NO ICE how the hell is that even possible!
The list goes on and on and on, not related to the surgeries but to the shear incompetence all around.
Took two congressmen a judge and a torte claim (how you attempt to sue the VA) to get treatment done correctly but under protest.
Go to Lyons if you want to be treated with respect that we deserve for our sacrifice!
For the most part, I've never had any problems being seen here or being treated. Staff is friendly. Only one time, I had a podiatry appointment that didn't get scheduled. Overall, I'm satisfied with the service provided by this hospital.
Outstanding Service today . Staff , Nurses and Doctors were great ! SGT MARK CHANCE US ARMY RETIRED