How to Get Your Medical Records from Lancaster General Hospital
Use this guide to plan a medical records request from Lancaster General Hospital in Lancaster, PA. Review the listed information and ask the provider to identify the correct records contact and confirm its current instructions before sending your request or identifying documents.
How do I get medical records from Lancaster General Hospital?
To get your medical records from Lancaster General Hospital in Lancaster, PA, ask the provider to identify the correct records contact and confirm its current request procedure before sending your request or identifying documents. Confirm expected timing directly with the provider.
Records contacts listed for Lancaster General Hospital
Confirm these contact details and where to send your request with the provider before sharing identifying documents. Any source review below covers only the information it names.
- Department
- Medical Record Services
- Phone
- (717) 544-5911
- Fax
- 717-544-5914
- Mailing address
- Lancaster General Health Medical Record Services 555 N. Duke Street, 1st Floor Lancaster, PA 17604
Penn Medicine explicitly describes patient-copy access online. Its published Lancaster fax and mailing address accompany authorization instructions for sending records to another provider or person; this review did not establish fax or mail as patient-own-copy submission methods. The published Medical Record Services phone is for records questions. The records mailing ZIP is 17604, distinct from the hospital visitor ZIP 17602 supported by the official directions page and the dated CMS identity row. This review covers these published contacts and scoped campus contact corrections only. Source publication dates, hours, fees, turnaround, delivery and operating availability were not established or tested. Portal capabilities, CMS quality and whole-profile accuracy were not reviewed.
Operator records instructions · Vendor Reported · Limited confidenceRecords contact review: .
How to Submit Your Request
Listed request methods — confirm with the provider
Fees & Expected Timeline
Expected Turnaround
Confirm with the provider
The federal HIPAA Privacy Rule generally requires covered entities to act on an access request within 30 calendar days. One extension of up to 30 days is allowed when the required written notice is provided. Check applicable state requirements. This is a response rule, not a delivery estimate for this hospital or a MedicalRecords.com service guarantee.
Official Data · 45 CFR § 164.524(b)(2) · Federal timing provision reviewed by MedicalRecords Research. Provider-specific turnaround was not verified.
Copying Fees
Reasonable, cost-based fees per HIPAA
Pennsylvania may impose additional per-page fee caps.
State law for this request: Pennsylvania
- Response deadline
- 30 days (HIPAA)Pennsylvania gives patients a right to copies (42 Pa.C.S. § 6155) but no state deadline was found, so HIPAA applies: 30 days, with one 30-day extension if you are told in writing. (42 Pa.C.S. § 6155(b), 45 CFR 164.524)
- Copy fees
- $2.00/pagePennsylvania's Department of Health adjusts maximum record charges each year by CPI; for 2026 they are $2.00 per page for pages 1–20, $1.48 for 21–60 and $0.52 for 61 onward, plus actual postage and delivery. The $29.61 search and retrieval fee cannot be charged to a patient requesting their own record, and the Department says HIPAA's reasonable, cost-based limit governs patient requests, so the lower amount applies. (42 Pa.C.S. § 6155(b), 42 Pa.C.S. §§ 6152, 6152.1; PA DOH notice (eff. Jan. 1, 2026), 45 CFR 164.524)
Pennsylvania medical records laws
State rule checked against official sources on . Information only, not legal advice.
Access Records Through the Patient Portal
Our directory lists a portal destination for Lancaster General Hospital (MyLGHealth). Confirm available records and request options with the provider before relying on it.
Visit Patient PortalStep-by-Step: Get Your Records from Lancaster General Hospital
- 1
Verify your identity
Ask Lancaster General Hospital which identification and visit details its records department needs before sending documents.
- 2
Prepare your records access request
Ask Lancaster General Hospital to identify the correct records contact and explain how to request your own records. The provider may require a written request; confirm its procedure before sending documents.
- 3
Submit your records request
The directory lists these request methods for Lancaster General Hospital: online. Confirm which method the provider accepts for your request before sending your request or identifying documents. Keep a copy of your submission for your records.
- 4
Pay applicable fees
Pay any applicable copying fees. Under HIPAA, fees must be reasonable and cost-based. Pennsylvania may set additional fee caps on per-page charges.
- 5
Receive your medical records
Confirm with Lancaster General Hospital when your records will be ready and how they will be delivered. Provider release timing varies; MedicalRecords.com cannot guarantee the provider's release date.
Let Us Get Your Records — $50
Skip the paperwork and phone calls. MedicalRecords.com handles the authorized request and provider follow-up on your behalf. Provider availability, completeness, fees, and release timing vary.
Order Records from Lancaster General HospitalRelated Resources
Lancaster General Hospital Overview
Full hospital profile including contact info, EMR system, and capabilities.
Order Records Online
Start your medical records request from Lancaster General Hospital with our secure online form.
Pennsylvania Health Data Guide
Data breaches, patient rights, and healthcare regulations in Pennsylvania.
Your HIPAA Rights
Understand your federal right to access your medical records and what to do if denied.