Cliniko

Cliniko is a cloud-based practice management system designed specifically for allied health practitioners, with particular strength in physiotherapy, chiropractic, podiatry, osteopathy, massage therapy, and other physical medicine specialties. Founded in 2012 in Melbourne, Australia, the platform has established a strong international presence particularly across Australia, New Zealand, the United Kingdom, and increasingly North America.

The system provides end-to-end practice management functionality including appointment scheduling with multiple calendar views, clinical documentation with customizable templates, treatment note templates tailored to allied health professions, patient intake forms, invoicing and payment processing, automated appointment reminders via SMS and email, and comprehensive reporting and analytics. Cliniko's architecture is built entirely cloud-native, eliminating the need for local servers or IT infrastructure, and is accessible via web browsers on desktop and through native mobile applications for iOS and Android.

A key differentiator is Cliniko's purpose-built design for solo practitioners and small to medium-sized allied health practices rather than large medical groups or hospitals. The interface emphasizes simplicity and ease of use, with many users reporting minimal training requirements compared to enterprise EMR systems. The platform supports multi-practitioner environments with individual practitioner calendars, shared patient records, and role-based access controls. Cliniko's treatment note system allows practices to create custom templates for different modalities and treatment types, with support for SOAP notes, body diagrams, exercise prescription, and progress tracking.

Integration capabilities include native connections to payment processors (Stripe), accounting software (Xero, QuickBooks, MYOB), and online booking platforms (HealthEngine, HotDoc). The platform provides a REST API and Zapier integration enabling connections to thousands of third-party applications. Telehealth functionality has been enhanced with integrations to Zoom and other video conferencing platforms.

Cliniko operates on a per-practitioner monthly subscription model with tiered pricing based on the number of active practitioners. The pricing structure is transparent with no long-term contracts, setup fees, or per-appointment charges. The platform includes unlimited patient records, staff accounts, and data storage within subscription tiers. Pricing begins at approximately $99 USD per month for solo practitioners with discounts for annual prepayment.

The vendor's market position is strongest in Australia and New Zealand where it claims thousands of practices as customers. The system complies with regional healthcare data protection requirements including Australian Privacy Principles, GDPR for European users, and HIPAA for US-based practices. Customer support is delivered via email and online resources with response times typically within business hours across multiple time zones. Notable limitations include lack of native e-prescribing capabilities, no integration with hospital EMR systems or health information exchanges, and limited clinical decision support tools compared to primary care EMR systems.