iPatientCare Inc Reviews & User Ratings

iPatientCare Inc is a cloud-based electronic health record and practice management platform designed specifically for small to mid-sized ambulatory care practices. Founded in 2004 and headquartered in Valley Stream, New York, the company has built a comprehensive suite that combines EHR, practice management, patient portal, and medical billing capabilities into a unified system delivered via software-as-a-service model. The platform is ONC 2015 Edition CEHRT certified and maintains certifications from Drummond Group, Surescripts, and EPCS compliance for controlled substance prescribing. The system differentiates itself through specialty-specific templated workflows for over 40 medical specialties including family medicine, internal medicine, pediatrics, cardiology, gastroenterology, dermatology, and OB-GYN among others. Each specialty module includes customized documentation templates, order sets, and clinical protocols designed to streamline specialty-specific workflows. The platform emphasizes ease of use with an intuitive interface designed to minimize training time and maximize provider adoption rates. iPatientCare offers strong interoperability through integrations with major laboratory systems including Quest Diagnostics and LabCorp, pharmacy networks via Surescripts, and health information exchanges through DirectTrust, CommonWell Health Alliance, and Carequality participation. The system supports bidirectional interfaces with multiple billing clearinghouses including Kareo, Office Ally, and Change Healthcare, enabling practices to maintain existing revenue cycle relationships or leverage iPatientCare's integrated billing services. The platform's medical billing component provides comprehensive revenue cycle management features including claims scrubbing, electronic claims submission, denial management, and detailed financial reporting. This integrated approach allows practices to manage clinical and financial operations within a single system, reducing data entry redundancy and improving practice efficiency. The patient portal facilitates secure messaging, appointment scheduling, prescription refill requests, and access to medical records, supporting patient engagement and MIPS quality measures. iPatientCare has incorporated telehealth capabilities directly into the EHR workflow, allowing providers to conduct virtual visits without switching systems. The platform also supports remote patient monitoring through integration with Bluetooth-enabled medical devices including blood pressure monitors, scales, and glucometers, enabling chronic disease management programs for conditions like diabetes, hypertension, and heart failure. The company primarily serves solo practitioners and small group practices ranging from 1-20 providers, with particular strength in urban and suburban primary care markets. The cloud-based architecture eliminates the need for on-premises servers and IT infrastructure, reducing implementation costs and technical complexity. This deployment model allows practices to access the system from any internet-connected device, supporting mobile workflows and multiple office locations. iPatientCare's pricing model follows a per-provider monthly subscription structure with tiered pricing based on practice size and selected modules. Implementation typically includes data migration assistance, workflow configuration, training, and ongoing support. The company maintains customer support through phone, email, and remote desktop assistance during extended business hours.