Prompt EMR

Prompt EMR / Prompt Health outpatient rehab therapy EMR and practice-management platform

Prompt Health (formerly Prompt EMR / Prompt Therapy Solutions, Inc.) · Review dated 2026-10-13

Core EMR: Quote-based / not publicly disclosed. Official pages state transparent flat-rate per-provider pricing and that reminders, digital intake, HEP delivery, reporting, appointment reminders, claim scrubbing and billing tools are included, but publish no numeric core rate. Optional Prompt RCM: official page says rates start at 3.5% (basis is not further defined on the page; treat as a starting percentage, not a complete fee schedule). No official public core minimum or free-trial price found. A promotional official Sidekick campaign says customers unlock a free 30-day trial; the campaign URL/title/search metadata also says 14-day, so duration is conflicting/promotional and should be confirmed with sales. No general core-EMR free trial was disclosed.

Billing model

Flat-rate per-provider pricing for the core platform; exact dollar list price, billing cadence (monthly/annual), minimum provider/seat commitment, and contract term are not publicly disclosed. Prompt says terms are flexible and quote/demo-based.

Fees and add-ons

Named platform enhancements/services include Prompt Plus (automation/waitlist/online scheduling), Sidekick (AI scribe; described on official product page as an add-on in campaign/search metadata), Insight (compliance/CPT analytics), Virtual Check-In & Kiosk, Engage (branded patient app/HEP/RTM), Compensation, and optional full-service RCM. Public numeric prices for these add-ons are Quote-based / not publicly disclosed. Weave integration requires the Prompt Plus bundle; Weave's official integration guide does not state the Plus price. Native billing includes integrated clearinghouse costs in the plan rather than a separate clearinghouse charge. Billing/RCM capabilities: claims submission, payer-response tracking, auto-posting, secondary claims, denial tracking/appeal packet management, eligibility/authorization alerts, online statements and patient payments, kiosk payments; clinics may bill in-house, retain an outside biller, or use Prompt's U.S.-based RCM team. RCM is optional and starts at 3.5%; collection/percentage basis and other fees are not publicly defined. Onboarding includes setup, role-specific training, videos/Prompt University, ongoing success manager, data migration assistance, secure import from prior EMR, and clearinghouse transfer with EDI/ERA enrollments; no public onboarding/migration/training fee is stated. Interfaces/integrations publicly evidenced: integrated clearinghouse with EDI/ERA, telehealth via integration (vendor does not name or price the connector on FAQ), Weave phone/SMS/appointment-data integration requiring Plus, digital inbound/outbound fax, and payment/online bill-pay workflows. E-prescribing: no public official disclosure found; do not assume available.

Availability and public pricing

Current official materials use Prompt Health and state that Prompt EMR rebranded as Prompt Health in June 2025 as the platform expanded beyond core EMR. The product is a qualifying clinical EMR for outpatient rehab therapy, with documentation, evaluations/goals/templates, CPT guidance, scheduling, billing, patient records and reporting. No evidence found that it is primarily homecare/EVV. Numeric core list pricing remains unpublished; third-party ranges and Reddit figures were excluded. The official RCM 3.5% statement is the only current general numeric rate located. The official Sidekick trial material is internally inconsistent (14-day in campaign metadata/title versus 30-day in page body), so it is flagged rather than normalized.

Qualifications

Research used official vendor-owned pages and the official Weave integration help page only; no third-party pricing aggregators or search-snippet-only claims were used. Prompt's pages do not publish core dollars, add-on dollars, cadence, minimums, or a complete RCM fee schedule. 'Rates start at 3.5%' lacks an explicit basis and should not be interpreted as a universal all-in RCM price. The Sidekick trial duration conflicts within official campaign presentation (14-day metadata/title vs 30-day body). No public authoritative procurement/customer-specific contract amount was located. Telehealth is stated only as via integration, and no official e-prescribing capability was found.