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Read verified user reviews of Waiting Room Solutions from healthcare professionals. Reviews cover usability, implementation experience, customer support, specialty fit, and value for money. Submit your own review to help peers make informed EMR decisions.
Reviewed by the Durjoy Bhattacharjya · Updated August 2026
Unable to determine ideal use cases due to insufficient public user feedback and documentation
Unable to determine poor-fit scenarios due to lack of public user experiences and reviews
Why practices switch TO Waiting Room Solutions:
Why practices switch FROM Waiting Room Solutions:
Based on analysis of: G2 vendor directory, Capterra healthcare software listings, Reddit healthcare IT communities, General healthcare IT forum searches. Last researched: February 2026. This is original editorial analysis by MedicalRecords.com, not reproduced content.
Waiting Room Solutions is waiting Room Solutions is an ambulatory electronic health record and practice management system designed primarily for small to mid-sized outpatient healthcare practices. The platform combines clinical documentation capabilities with administrative functions including patient scheduling, billing and claims management, and electronic prescribing through Surescripts integration. The system appears to target general ambulatory care specialties including family medicine, internal medicine, and pediatrics, offering standard EHR functionalities expected in outpatient settings. The platform includes features for MIPS and MACRA quality reporting, suggesting compliance with CMS requirements for eligible clinicians. Based on available information, the system appears to be ONC 2015 Edition certified, meeting meaningful use requirements that were standard during that certification period. Waiting Room Solutions includes integrated practice management capabilities, eliminating the need for separate systems for clinical and administrative workflows. The system supports lab integration through standard HL7 interfaces, patient portal functionality for patient engagement, and e-prescribing capabilities. However, the vendor maintains an unusually minimal public presence compared to other EMR vendors in the market. There is limited publicly available information about the company's founding, ownership structure, current client base, or market position. The absence of readily accessible case studies, client testimonials, or detailed product documentation suggests either a very small market presence or a vendor that primarily relies on direct sales channels rather than digital marketing. Potential buyers should conduct thorough due diligence including requesting client references, detailed product demonstrations, and verification of current certification status and ongoing product development. The limited public information makes it difficult to assess the vendor's financial stability, product roadmap, or long-term viability compared to more established EMR vendors with transparent market presence.
Waiting Room Solutions primarily serves the Physician practices, Outpatient clinics, Specialty practices, Multi-provider groups market segments. It is used across specialties including family-medicine, internal-medicine, pediatrics.
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