Wonderful place, beautiful campus and friendly staff. Children's is a place that has many different services and resources. We were treated with care and respect.

I'm only rating this as four stars because that's what it's usually at, but STAY AWAY FROM ROBERT G. KENTER. He doesn't believe anyone who comes in, even if it's as physical of a symptom as it can get. I would bet if someone came in with cancer, he'd swear up and down that it's all their imagination.

Was treated like a drug seeker and addict in the ER. Very unprofessional treatment. First time to ER for help with pain. Nurses and PA were nothing but nasty in their attitude and I was treated with no respect. Basically they assumed I was seeking drugs. They tried to give me something that has hurt my stomach in the past. Since I refused, the provider became inflamed with anger. For their sake I hope the roles never get reversed because being in pain and having someone treat you like that is unethical and inhumane. Show some compassion, show some respect, gain trust from the patient that as a provider you will do all
you can legally speaking to help the patient. Do not treat them with disrespect. There is no need for providers to get angry and nasty at patients. Very disappointed in patient treatment at this hospital.

I was just released after a few day stay, and am very impressed with the care I received. Allison, the Doctor I had was very thorough. She listened, did not rush me, explained the medications she was going to put me on thoroughly. An excellent Doctor. Very likeable, professional and pleasant. The nurses were also very kind, caring and attentive. There is a window you go to where they give you your medications. This should have more privacy. While I was taking my medication, three patients interrupted, came to window asking for radios, phones, etc..not giving the nurse a chance to concentrate on the medication. The nurses should say something to these patients to let the person taking their medication at the window some privacy. I know if someone were taking their meds, I would stand back a distance and wait till they are done, until I get my medications or need something. They need more privacy for nurse and patient respect. Also, they do not do a very good job showing you around when you get there..so you are left on your own to try to figure out where things are or where to go to get things you need. The towels are too flimsy too dry off on, after taking a shower, and you only get a flimsy sheet/towel to step on after shower. They need better or thicker towels. Also, I reported that the sink in bathroom the first day I was there was only putting out very hot water. I reported to several nurses and front desk, but nothing was done about the situation..until my last day there, after they promised they would get maintenance to "check it". Also, a nurse with blond hair, older lady was not very pleasant at all, and she said something derogatory about medications the Doctor put me on, saying they would "slow down my system". The nurses need to be positive, not negative line that. I walked away feeling bad and confused. They are also not very nice when discharging you, they overwhelm you and rush you too much, then if you don't have any way home, or someone to pick you up, they get very impatient just calling for transportation to get you. Other than that, if their ER was half as good as this unit, This would be an outstanding hospital. Now, why can't the ER department ever improve? They are uncaring, rude, incompetant, chat with each other about personal stuff, don't give you a blanket, take you to a room and ignore you for hours shivering...rooms don't seem very clean..looked like dead small bugs in floor, lots of dust around machines and wires. Very depressing environment..I understand it is ER..but still? Better kept rooms. Front desk takes you in..says nothing, put a large robe and remote on bed, and promptly leaves. No one checks on you..or tells you when the Doctor will be in. They won't even give you any ice chips or water or care enough to ask you if you need anything. I have seen people get up, tired of being ignored, and leave their rooms without being seen by anyone or medical attention. Worst ER ever, wouldn't take my Dog there. They send you a survey after you visit..where I have completed it every time I have gone to..giving the same complaint, yet no improvements are ever made. Wondering if anybody reads surveys sent in..I have heard other people with same complaints. Now, I will only go to Butler Bethesda, where they treat you with dignity, respect, show kindness and smile at you.

Some of the staff here in the emergency room are rude. No care, concern,or compassion for patients who need assistance. A phone call was made to the emergency room to see if they could help or refer my daughter for immediate medical attention to get laughed at by the woman there. It's disgusting that a medical provider embarrass someone like that. Do not recommend this place