Lancaster General Hospital
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feedback about Lancaster General Hospital
General Hospital in Lancaster PA. In the city. Older but maintained well. Helpful, thorough, and knowledgeable. I had to go here because none of the local area hospitals provided what I needed. I went in a medical transport which enabled me to not worry about parking. I had to go to another place in the end because they opened up a new Cancer Institute. That's the place I actually needed.
Went into the Emergency room at 6AM and at 6:02AM I was being treated. The Receptionist, Nurses, Attending Doctor and MRI Operators were fantastic. Very professional and personable. I couldn't have had a better experience. It's great to know that if I need them, I have an excellent hospital nearby.
Husband sent here from a Patient 1st Facility. Doctors spent quality time explaining what was wrong. Nurses were attentive and went above and beyond, printing articles on condition and medicine. The only negative is that only diet soda is available. I understand their reasoning but Aspartame is a health problem for many, you should have a choice.
I took my father out of there and vowed never to return. The case managers taunted, tormented and harassed my 93 year old father who is a WWII veteran and scaring him into thinking he would lose his house and have to pay $4000 a day for his care when they had no clue about what our insurance company was telling us to do as well as ignoring my instructions to speak only to me because I am power of attorney. He contracted deadly c.diff and cre infections in there. They refused to follow his insurance company's protocols for pre-cert into skilled nursing causing me to not be able to get him badly needed physical therapy. The CEO, Jan Berman does nothing to help when you report wrong doings. She defends her employees actions and tries to charm you into thinking that their ways superceded your insurance company' s instructions. They have gotten too big to care. They did nothing to help my dad get into skilled nursing and then had the audacity to criticize my decision to take him home. If I could rate administration I would give them zero stars. With nursing staff, they try hard but are constantly switching and no one knows what the other is doing. I will probably end up in court over their mishandling of my insurance, however, I have everything documented and recorded so I have no worries. I will never subject a family member to their incompetency again!
As a caregiver of someone who has been battling stage 3 cancer for the past 3 years, I have spent a lot of time in hospitals and emergency rooms. This is my second visit to this er this year and ever. We have had to wait longer in the waiting room than other ers, but when they take you back their efficiency is a marvel. Kudos to the awesome staff who are friendly, upbeat, and on top of it. Made our 6 hour (short for us) visit fly by. Seriously awesome. Thank you!