Lutheran Hospital

I was extremely disappointed in Lutheran Hospital's care and lack of professionalism. I had a relative admitted to Lutheran, and I did not appreciate the quality of care and lack of professionalism. For example, my relative would use the call button to receive help to use the restroom. My relative would be waiting on average of 20-25 minutes. My relative would be pressing the call button multiple upon multiple times, and still no answer. I took it upon myself to help my relative use the restroom after waiting 25 minutes to only to get scolded by the nursing staff for doing so (even though I have a 4 year degree in the medical field and am fully qualified to take a patient to the restroom). It was irritating to watch the nursing staff laughing and talking at their stations while there was work to be done. Also, I did not appreciate the ER doctor's bedside manner. We had to wait about 23 hours to see an ER doctor. After I complained about how long we have waited, a doctor finally came and commented "I would have come sooner if I knew the family was present." Seriously? I could tell the doctor had an attitude. He made sarcastic and patronizing remarks to us. He was not helpful in giving us direction on what to do. He would just say "Well I am just an ER doctor?" We will never go back to Lutheran after this experience. They have forgotten the basics of medical care. It is truly sad.

Even though I am over 70 yrs old this was the first time I have been in an emergency room for myself. The staff was very helpful and got me in fast. the doctor on staff for the weekend who was a pulmonary doctor actually listened to my son's opinion! My son's life was saved by Lutheran when they removed a major brain tumor that had misdiagnosed for 12 yrs by others. He told the doctor that my horrible cough and general weakness was probably neurological in nature due to a swallow reflex issue and to CT or MRI my brain. The pulmonary doctor did so and returned in less than an hour to tell us that I had 2 brain tumors! no misdiagnosis here! We drove past two other hospitals to come here because of his past experience having exceptional care during multiple visits. The food is great and the staff listen to suggestions. All hospitals have staff overload and government beaurocracy issues and patients need to be patient and remember to post good reviews, everyone remembers to post a bad one!

When I first arrived at Lutheran my nurse was amazing. Helped me made me feel comfortable and was there within 5mins of needing her. I was in a great deal of pain at the time. The next shift came in every time I pressed my call button it would like 10-15mins. The read on I am writing this review is because when I needed my medication I pressed the call button no one came to my room first 45mins.

My insurance paid 85% of my bill. I filed for financial assistance for the rest, which they agreed to, then turned around and sued me for the rest of it. I definitely wouldn't recommend this hospital.

Don’t go here go to Parkview Lutheran had it today and it seems to be over they have limited people on shift throughout the night and are unwilling to make their patient comfortable regardless of how easy it may be to do so they act like getting an order from the doctor is like getting a provision from God