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feedback about Lutheran Hospital
My husband had full hip replacement recently at Lutheran. The surgical team, nursing team, and PT/OT, were all wonderful. The level of care and attention was outstanding. Even the dining service manager stopped by to see what we thought of the food. The entire process from admission to discharge is smooth and very well thought out, making it much less intimidating for both patient and family. We traveled about two hours for this surgery and will do so again when he's ready to have his other hip replaced.
The phone receptionists in ER and Mental Health departments are rude over the phone. When I inquired about a patient that was a loved one, I could hear laughing in the background followed by "jeez" from the ER right before she transferred me. The other (Mental Health Department) sound like she was confused herself and had a condescending tone, gave me my answers and slammed the phone down in my ear!
I was born here. It is a awesome hospital! 😁
By far, the best service and help I've ever gotten from any hospital in ClCleveland
This facility is an embarrassment to the Cleveland Clinic. It’s 122 yr old structure and looks and feels every bit of that! It should be torn down. The 4th fl out patient area is a joke. Felt more like a haunted hospital rather then somewhere I wanted to have knee surgery. No complaints about staff or procedure but not a facility I’d want to return to anytime in the future.