Lutheran Hospital

The phone receptionists in ER and Mental Health departments are rude over the phone. When I inquired about a patient that was a loved one, I could hear laughing in the background followed by "jeez" from the ER right before she transferred me. The other (Mental Health Department) sound like she was confused herself and had a condescending tone, gave me my answers and slammed the phone down in my ear!

By far, the best service and help I've ever gotten from any hospital in ClCleveland

This facility is an embarrassment to the Cleveland Clinic. It’s 122 yr old structure and looks and feels every bit of that! It should be torn down. The 4th fl out patient area is a joke. Felt more like a haunted hospital rather then somewhere I wanted to have knee surgery. No complaints about staff or procedure but not a facility I’d want to return to anytime in the future.

✍️Dr. Kim Stearns /Dr. Ross Gallucci Orthopedics. Great Doctors excellent excellent staff, very professional and caring a valuable asset to the Cleveland Clinic Foundation. I came all the way from Florida to see Dr. Stearns I've been with Dr. Stearns for years. Cleveland Clinic has a Florida location,but they don't have my Doctor and Staff.💗 🏆🏆

I've had only great service and care at Lutheran. Doctors,and nurses, staff are excellent in making me feel well cared for.