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feedback about Lutheran Hospital
My husband had full hip replacement recently at Lutheran. The surgical team, nursing team, and PT/OT, were all wonderful. The level of care and attention was outstanding. Even the dining service manager stopped by to see what we thought of the food. The entire process from admission to discharge is smooth and very well thought out, making it much less intimidating for both patient and family. We traveled about two hours for this surgery and will do so again when he's ready to have his other hip replaced.
Parking, no matter what time if day, is a huge problem at this facility. Pretty sad that I can't see a Doctor there because of parking. Shame on them for charging $6.00 dollars for valet Senior parking. $3.00 dollars maximum would be appropriate. I have had to leave the hospital in frustration because I couldn't even find a space to park. The hospital knows about it, talks about it, but nothing seems to be done about it. This cannot be ignored and seriously needs to be addressed rather than talked about.
I was a severe asthmatic who came in for an asthma attack and was admitted. They put me in a room with a man that had pneumonia which made my condition worse and resulted in me coming in again later with another asthma attack from pneumonia. After paying thousands just for a room I wasn’t expecting 5 star service but the service that I got was sub par. I often didn’t get the medicine or food that i asked for, and I was often forgotten or ignored completely. The nurse wouldn’t let me shower unless my doctor approved it. That made me pretty upset because I hadn’t showered in two days. Also, all three roomates I got were bum heroin addicts. Not sure if it’s a theme there or what but seriously, three in a row? What’s going on around here? Only good part was meeting my asthma specialist who gave me the meds and approvals I needed. I’ve never been happier to leave a place before and started going to Fairview hospital for everything after that. Don’t go to Lutheran!
And forget about complaining; the lady that I talked to for submitting my complaint was terrible at her job (couldn’t even get the dates of my visit right during her “investigation”) and I never heard from her again!
The phone receptionists in ER and Mental Health departments are rude over the phone. When I inquired about a patient that was a loved one, I could hear laughing in the background followed by "jeez" from the ER right before she transferred me. The other (Mental Health Department) sound like she was confused herself and had a condescending tone, gave me my answers and slammed the phone down in my ear!
I was born here. It is a awesome hospital! 😁