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About Us
We started MedicalRecords.com in 2011 because getting your own medical records should not require a law degree and three phone calls. Now we help thousands of patients every month get their records, understand what is in them, and make real decisions about their care.
MedicalRecords.com is a healthcare information platform that helps patients get their medical records, understand what is in them, and make better care decisions. We publish guides for 4,500+ hospitals, research 613 EMR systems, and produce source-linked educational content across all 50 states.
Why We Exist
We exist because that gap between your legal rights and the reality of getting your records is absurd, and someone needed to close it.
Ace Bhattacharjya founded this company in 2011 after watching people struggle with something that should be simple. Now we publish step-by-step guides for requesting records from specific hospitals, honest EMR research for practices choosing software, and source-linked health education. All of it is built to help you do something, not just read about your options.
Since 2011 — patients first.
The problem was personal.
Our Story
In 2011, Ace needed medical records transferred between providers and discovered that the process was a mess of fax machines, hold music, and fees that varied wildly between hospitals. HIPAA gives you a clear legal right. The reality is paperwork, runaround, and weeks of waiting.
So we built the first guides: step-by-step instructions for getting records from specific hospitals, with real phone numbers, real forms, and real timelines. Those guides worked. People found them, used them, and asked for more. That was the beginning.
Today we cover 4,500+ hospitals, 613 EMR systems, all 50 state guides, and a growing library of source-linked health content. We make money through referral fees and lead generation. We are explicit about this because hiding your business model is a credibility problem, not a strategy.
Our Work
Step-by-step guides for 4,500+ hospitals with real phone numbers, forms, and timelines. We tell you exactly who to call and what to say.
Medical content may receive risk-based clinical review. A reviewer and review date appear only when approval is recorded against the exact published revision.
HIPAA gives you rights most hospitals hope you do not know about. We spell them out, state by state, so you can push back when providers stall.
613 EMR systems scored on real criteria. Hospital profiles with actual patient experience data. We help practices and patients make decisions, not just browse.
Principles
We use documented sources, risk-based review, and visible correction notes. Reviewer attribution is shown only for the approved page revision.
We write for the person Googling their diagnosis at 2am, not for the doctor who already knows. Clear language, short sentences, and zero jargon walls.
We make money through referral fees and lead generation. Our editorial team does not answer to our sales team. We publish this because trust requires it.
Your zip code, reading level, or comfort with technology should never stop you from understanding your own health records. We design for that.
Standards
We handle medical records requests. That means full HIPAA compliance, encryption in transit and at rest, and regular third-party audits. We do not sell or share patient data. Ever.
The FDA updated drug guidance last month. Three states changed their records request laws this year. We track all of it so our guides reflect what is actually true right now, not six months ago.
We earn referral fees when users connect with providers or services through our platform. That revenue never influences what we recommend editorially. The wall between business and editorial is a hard rule, not a suggestion.
When a hospital charges $50 for records that should cost $6.50, we call that out. When a provider stonewalls a records request, we publish exactly how to escalate. We are on your side.
Our advisory board includes George T. Mathew, MD, MBA, FACP. Article-level reviewer attribution appears only after approval of the exact published revision.
Our editorial team does not report to sales. Vendor partnerships, ads, and sponsorships have zero influence on what we publish. That is a hard rule.
When we identify an error, we correct the affected revision and display reviewer or update information only where it is recorded.
Leadership
Real names, real credentials, real accountability. Every person behind this platform is named and accountable for their work.
Explore
Why Ace Bhattacharjya started MedicalRecords.com and how a records request problem became a company.
The operators, engineers, and clinicians behind the platform. Real names, real credentials.
Dr. George Mathew, Guru Gowrappan, and the leaders who keep us honest.
Medical content may receive risk-based clinical review. A reviewer and review date appear only when approval is recorded against the exact published revision.
How we source, fact-check, and correct content. Plus how we handle the money side.
Spotted an error? Have a question? We read everything and respond to corrections within 48 hours.
FAQ
We work with healthcare providers, EMR vendors, and health systems. If you want to reach patients or practices through honest, editorial-quality content, let us talk.
Press kits, company facts, and media contacts. If you are writing about patient data access or healthcare technology, we are happy to talk.
Questions, feedback, or a correction to flag? We read everything.
Send Us a MessageNCMR (National Center for Medical Records)
405 Waltham St, Ste 408
Lexington, MA 02421