Azalea Health Innovations

Azalea Hospital EHR / Ambulatory EHR and integrated billing, PM and optional RCM services

Azalea Health · Review dated 2026-10-13

No current public dollar list price found on official vendor pages/help or the opened official disclosure. Record as Quote-based / not publicly disclosed; do not estimate. Verifiable pricing/basis disclosures: (1) subscription pricing tailored to size/users/features/implementation; (2) ambulatory flat subscription, one user seat plus additional users, no revenue share; (3) ONC disclosure: tiered software licensing by provider or bed quantity, annual software support and maintenance, and possibly annual hosting/subscription fees. Billing cadence is not stated for the current subscription; annual cadence is stated only for support/maintenance and possible hosting/subscription/third-party fees. No public minimum, free trial, or public customer-specific contract amount located.

Billing model

Quote-based subscription. Official FAQ (updated May 6, 2026) says price varies by organization size, number of users, selected features and implementation needs; subscription-based rather than a large upfront purchase. Official 2026 blog states ambulatory pricing is a flat subscription for one user seat, with additional users allowed (including 100+), and no revenue-sharing. No dollar amount, per-user rate, bed rate, monthly/annual amount, contract minimum, or free-trial terms were publicly disclosed. ONC disclosure describes tiered licensing by provider or bed quantity and annual support/maintenance for contracted licensing, so model can vary by licensing model.

Fees and add-ons

Official ONC disclosure lists possible upfront/extra charges but no amounts: implementation and training; basic support/maintenance; hosting or hardware where applicable; training beyond original scope; consulting; Level II support; after-hours maintenance releases; new releases/modules; additional interface development/maintenance; peripheral hardware; out-of-scope reconfiguration; and RCM services. Annual fees subject to escalation may include support/maintenance, hosting, subscription, and third-party ePrescribing, encoding, insurance eligibility and ABN fees (brokered through Azalea or contracted directly). Official 2026 blog says implementation includes a dedicated application specialist, workflow/template configuration, onboarding/best-practices training, ongoing training without a cutoff, and ambulatory data conversion at no charge as part of implementation; FAQ likewise says migration, configuration and training are part of implementation, but hospital-specific commercial terms are not disclosed. Interfaces/inclusions: labs, HIEs, pharmacies and clearinghouses; HIE/registry and clearinghouse integrations; automated claims, payment posting/denial workflows, analytics, portal and secure messaging. E-prescribing is integrated/powered by DrFirst/Rcopia, but ONC flags annual third-party e-prescribing fees as possible. Telehealth is an integrated capability; the only explicit price found is a stale June 23, 2020 pandemic promotion offering telehealth free for one year, not a current rate. RCM/billing service includes claim scrubbing/submission, reimbursement accounting/payment posting, denials/appeals, A/R, patient collections, account maintenance, credentialing/contracting, reporting and call-center/patient-relations support; price is not disclosed and is extra/optional. Payments: patient/staff payment portal; optional RevSpring PersonaPay merchant services process/reconcile card, ACH, cash and digital-wallet payments, payment plans/financing/assistance; processing rates/fees not published.

Availability and public pricing

Current vendor positioning (homepage and FAQ dated May 2026) is a cloud-based full EHR plus billing/operational platform for independent hospitals and ambulatory practices, including rural/community providers—not a homecare coordination/EVV-only product. Current hospital and ambulatory pages are live and describe EHR, patient accounting/PM, billing, interfaces, portal, analytics and optional RCM. The 2020 telehealth-free offer is explicitly historical/promotional and should not be treated as current pricing. ONC page contains legacy ChartAccess/2015-certification language and should be treated as a disclosure of possible cost categories, not a current price sheet.

Qualifications

No official public dollar rates or opened authoritative public procurement/customer contract amounts were found; all commercial pricing remains quote-based. The ONC disclosure’s terminology (ChartAccess, 2015 edition) may be stale relative to the current AI-enabled Azalea platform, but its cost categories are retained with that caveat. Promotional 2020 telehealth pricing is not current. Merchant-service processing rates, RCM fees, implementation fees for hospitals, support rates, interface fees, payment cadence, minimum terms and trial terms remain undisclosed.