GetWellNetwork

GetWellNetwork is a patient engagement and experience technology platform that integrates with existing hospital and health system infrastructure rather than functioning as a standalone EMR/EHR system. Founded in 2000 and acquired by PointClickCare in 2021, the company serves primarily acute care hospitals, post-acute facilities, and large health systems seeking to enhance patient experience and activation throughout the care journey.

The platform consists of multiple modules including GetWell Loop for real-time patient feedback, GetWell Inpatient for bedside engagement via interactive tablets and in-room entertainment systems, and GetWell Outpatient for pre- and post-visit engagement. The system focuses on collecting patient-reported outcomes, delivering personalized education content, facilitating two-way communication between patients and care teams, and measuring patient experience metrics.

GetWellNetwork differentiates itself through deep integration capabilities with major EHR platforms including Epic, Cerner, Meditech, and Allscripts, allowing bidirectional data exchange and workflow embedding. The platform leverages HL7 and FHIR standards for interoperability. Unlike traditional EMR vendors, GetWellNetwork positions itself as an engagement layer that sits atop existing clinical systems, enhancing rather than replacing core documentation workflows.

The system is deployed primarily as a cloud-based SaaS solution with on-premise hardware components for inpatient bedside units. Target customers are mid-to-large health systems (100+ beds) and integrated delivery networks seeking to improve HCAHPS scores, reduce readmissions, and enhance patient satisfaction metrics. The platform has been deployed across over 400 hospitals and serves millions of patient interactions annually.

Key strengths include extensive healthcare-specific content libraries, multilingual support, evidence-based patient education materials, and detailed analytics for tracking engagement metrics and outcomes. As part of the PointClickCare family, GetWellNetwork has expanded its focus on care transitions and post-acute engagement, bridging acute and long-term care settings. The platform is particularly strong in organizations prioritizing patient experience as a strategic differentiator and those with value-based care contracts requiring patient activation and engagement documentation.