Glenwood Systems LLC

Glenwood Systems LLC, founded in 1994, develops GlaceEMR, an integrated electronic health record and practice management solution designed for small to mid-sized ambulatory practices. The platform combines clinical documentation, scheduling, billing, and patient engagement tools into a single database architecture, eliminating the need for interfaces between separate systems. This integrated approach distinguishes GlaceEMR from competitors that often rely on bolted-together modules or third-party integrations.

The system is primarily deployed as a cloud-hosted solution, though on-premises installations remain available for practices with specific infrastructure requirements. GlaceEMR targets physician practices ranging from solo providers to groups with 20-30 physicians, with particular strength in multi-specialty environments where workflow customization is essential. The vendor maintains a focus on personalization, allowing practices to configure templates, workflows, and documentation styles to match their specific clinical processes.

Key technical capabilities include native e-prescribing through Surescripts certification, bidirectional lab integration with major laboratories including Quest Diagnostics and LabCorp, and comprehensive MIPS/MACRA reporting tools that support value-based care requirements. The platform holds ONC 2015 Edition CEHRT certification and EPCS certification for electronic controlled substance prescribing. Drummond Group serves as the authorized testing and certification body.

GlaceEMR serves over a dozen medical specialties with specialty-specific templates and workflows, including family medicine, internal medicine, pediatrics, cardiology, dermatology, gastroenterology, neurology, OB-GYN, orthopedics, urology, endocrinology, pulmonology, and allergy/immunology. This multi-specialty focus enables group practices with diverse clinical services to operate on a unified platform.

The vendor's market position centers on providing an alternative to enterprise-scale EHRs for practices that find large vendors inflexible or cost-prohibitive, while avoiding the limitations of basic cloud EHRs that lack depth in clinical functionality. Glenwood Systems emphasizes direct customer support, implementation services, and ongoing training as part of its service model. The company maintains its development and support operations from its New Jersey headquarters, providing a single point of contact for technical and operational issues.

Revenue cycle management capabilities are fully integrated rather than outsourced, giving practices control over their billing processes while maintaining data consistency between clinical and financial systems. The patient portal enables appointment scheduling, secure messaging, prescription refill requests, and access to medical records, supporting patient engagement requirements under federal meaningful use programs.