Hello Health

Hello Health is a cloud-based electronic health record and practice management platform designed specifically for small to mid-sized ambulatory practices, with particular emphasis on primary care settings. Founded in 2008, the system was developed with the intention of providing an intuitive, web-based EHR that reduces administrative burden while maintaining clinical functionality necessary for independent practices.

The platform distinguishes itself through its focus on user experience and streamlined workflows, positioning itself as an alternative to more complex enterprise systems. Hello Health integrates clinical documentation, practice management, e-prescribing, patient engagement tools, and billing functionality into a unified cloud platform accessible from any web browser. The system's architecture emphasizes ease of implementation and minimal IT overhead, making it particularly suitable for practices transitioning from paper records or seeking to replace legacy systems without significant infrastructure investment.

Key technical capabilities include Surescripts-certified e-prescribing with controlled substance support (EPCS), direct lab integration with major reference laboratories including Quest Diagnostics and LabCorp, customizable clinical templates, and automated MIPS/MACRA quality reporting. The patient portal provides secure messaging, appointment scheduling, and access to medical records, supporting practices in meeting meaningful use and patient engagement requirements.

Hello Health primarily serves primary care specialties including family medicine, internal medicine, and pediatrics, with workflows optimized for these practice types. The system targets independent practices and small physician groups, typically ranging from solo practitioners to practices with 10-15 providers. The vendor has positioned itself within the competitive small practice EHR market by emphasizing simplicity and cost-effectiveness over extensive customization options.

The platform maintains ONC 2015 Edition certification and meets HIPAA compliance requirements. As a cloud-native system deployed via SaaS model, Hello Health eliminates server maintenance and provides automatic updates. The vendor's market position reflects the challenges facing small practice-focused EHR vendors in an increasingly consolidated healthcare IT landscape, where independent practices face pressure from regulatory requirements and competition from larger health systems.