Infor (US), Inc.
by Infor (US), Inc.
Infor (US), Inc. is an electronic health record (EHR) and practice management solution for ambulatory care settings. The system supports outpatient documentation, scheduling, billing, and patient engagement for physician practices and clinics.
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- Ambulatory
- Category
- Active
- Status
- Cloud
- Deployment
Founder & CEO
Infor (US), Inc. is an electronic health record (EHR) and practice management solution for ambulatory care settings. The system supports outpatient documentation, scheduling, billing, and patient engagement for physician practices and clinics.
Category
Status
Deployment
Platform Overview
What is Infor (US), Inc.?
Infor (US), Inc. is a global enterprise software company that provides industry-specific business applications, with healthcare representing one of several vertical markets served. While not primarily an ambulatory EMR vendor in the traditional sense, Infor offers healthcare IT solutions primarily focused on hospital enterprise resource planning, supply chain management, and integration services rather than clinical documentation for outpatient practices.
Infor's healthcare portfolio centers on CloudSuite Healthcare, which provides financial management, supply chain optimization, human capital management, and asset management for healthcare organizations. The company's Cloverleaf integration engine serves as a critical interoperability platform that enables data exchange between disparate healthcare systems using HL7, FHIR, and other standards. This positions Infor more as an enterprise infrastructure provider rather than a point-of-care EMR system.
The company's technical approach emphasizes cloud-based deployment through AWS infrastructure, multi-tenant architecture, and industry-specific microservices. Infor OS (Operating Service) provides a unified user experience, AI/ML capabilities through Coleman AI, and analytics through the Birst platform. This enterprise-grade infrastructure is designed for large healthcare systems, hospital networks, and integrated delivery networks rather than small to mid-sized ambulatory practices.
Infor's primary differentiator in healthcare is its focus on operational efficiency and financial management rather than clinical workflows. The company excels in areas such as supply chain optimization, revenue cycle back-end processes, workforce management, and enterprise data integration. Organizations typically implement Infor alongside dedicated EMR systems like Epic, Cerner, or Meditech rather than as a replacement.
The target market consists of large healthcare enterprises, hospital systems, and academic medical centers requiring sophisticated enterprise resource planning and integration capabilities. Infor solutions are typically deployed as part of comprehensive digital transformation initiatives involving multiple systems and stakeholders. The company's strength lies in providing the operational backbone for healthcare organizations rather than clinical documentation tools for individual providers.
It's important to note that if this listing is intended for an ambulatory EMR directory focused on practice management and clinical documentation systems, Infor may not be the appropriate fit. The company's healthcare solutions address different use cases than typical ambulatory EMR systems used by outpatient practices for patient charting, e-prescribing, and clinical workflows.
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Capabilities
Infor (US), Inc. Features
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Connectivity
Integrations
HIE/Interoperability
Billing/RCM
Analytics/BI
Pharmacy/eRx
Lab Systems
Evaluation
Infor (US), Inc. Pros & Cons
Advantages
- Designed for ambulatory workflow efficiency
- Integrated practice management reduces administrative burden
- Patient portal enhances engagement and communication
- E-prescribing streamlines medication management
Limitations
- May require training to optimize for your specialty
- Integration with hospital systems may require additional configuration
- Pricing varies by practice size and feature set
- Implementation timeline depends on practice complexity
Community Sentiment: Infor (US), Inc.
low confidenceBest For
Mid-to-large ambulatory practices or health systems requiring integrated clinical and financial operations with existing Infor enterprise infrastructure
May Not Be Ideal For
Small independent practices seeking modern user experiences with minimal IT overhead, or specialty clinics requiring highly tailored clinical workflows
What Users Praise
- +Users appreciate the system's comprehensive integration capabilities with hospital systems and health information exchanges, particularly for practices affiliated with larger health networks
- +The financial and revenue cycle management components receive positive feedback for handling complex billing scenarios and payer workflows
- +Implementation support teams are noted for their responsiveness and depth of healthcare operational knowledge during the onboarding process
Common Concerns
- -The user interface is frequently described as outdated and less intuitive compared to newer cloud-native competitors, requiring extensive training for clinical staff
- -Customization options for clinical workflows are limited without significant technical intervention or vendor professional services engagement
- -System performance issues and slower response times are reported during peak usage periods, particularly for practices with larger patient volumes
- -Reporting functionality is cited as cumbersome, with users noting difficulty extracting custom reports without specialized technical knowledge
Specialty-Specific Insights
primary care
Primary care practices note adequate support for routine visit workflows but express desire for more strong chronic care management and population health tools
Switching Patterns
Why practices switch TO Infor (US), Inc.:
- Practices transitioning to Infor cite integration requirements with existing enterprise resource planning systems, particularly within larger healthcare organizations already using Infor products
- Organizations value the vendor's broad healthcare operational capabilities beyond clinical documentation, including supply chain and financial management
Why practices switch FROM Infor (US), Inc.:
- Practices switching away most commonly cite the need for more modern, intuitive interfaces that reduce training burden and improve clinician satisfaction
- Smaller independent practices leave due to the system being better suited for larger organizational structures with dedicated IT resources
- Cost considerations drive switches when practices determine the total cost of ownership exceeds the value delivered for their specific use case
Based on analysis of: Healthcare IT industry analyst reports, Published vendor comparison reviews, Healthcare technology forums and discussion boards, EHR selection resources and healthcare IT news coverage. Last researched: February 2026. This is original editorial analysis by MedicalRecords.com, not reproduced content.
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Common Questions
Frequently Asked Questions
Is Infor (US), Inc. HIPAA compliant?
Yes, Infor (US), Inc. is designed to be HIPAA compliant with security features including access controls, audit logs, encryption, and BAA agreements.
Does Infor (US), Inc. support e-prescribing?
Infor (US), Inc. includes e-prescribing (eRx) capabilities including EPCS for controlled substances in supported states.
Can Infor (US), Inc. integrate with labs?
Infor (US), Inc. offers lab integration capabilities to receive results electronically and streamline clinical workflows.
Does Infor (US), Inc. have a patient portal?
Infor (US), Inc. includes a patient portal allowing patients to access their health records, schedule appointments, and communicate with providers.
What size practices use Infor (US), Inc.?
Infor (US), Inc. serves a range of practice sizes from solo practitioners to large multi-provider groups, with pricing and features that scale accordingly.
Vendor Information
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- Infor (US), Inc.
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Security & Data Breach History
Breaches reported at facilities using Infor (US), Inc.
No matched breaches found
No data breaches in the HHS breach portal have been matched to facilities tracked as using Infor (US), Inc. (0 facilities tracked).
Source: HHS Breach Portal | Matched via hospital EMR records
HHS Breach PortalBreach matching is based on hospital-EMR assignments in our database. A breach at a facility using Infor (US), Inc. does not imply the EMR system was the cause. Breaches can result from many factors including human error, phishing, and physical theft.
Recent Health IT Regulatory Updates
Federal healthcare regulation updates from eCFR
Updated ONC certification criteria for health IT systems including new interoperability requirements under the 21st Century Cures Act.
What this means for you: EHR vendors must meet updated certification criteria. Practices should verify their EMR vendor's compliance status.
Civil monetary penalties for information blocking by health IT developers, health information networks, and health information exchanges are now enforceable under the 21st Century Cures Act.
What this means for you: EHR vendors and health networks can no longer restrict patient access to health data without a qualifying exception. Patients can report suspected information blocking to ONC.
Source: eCFR (Electronic Code of Federal Regulations) | Last updated: 3/24/2026
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