Not too long ago my husband had an accident at home that left him with his fingertip nearly amputated. We went to the ER at Arrowhead Hospital and he was treated with the utmost respect and kindness. The physician on staff that night was very sympathetic to my husband's injury, but also joked with him and tried to distract him. The tech on duty that night, Tyler, was so gentle with my husband's hand. He was very careful when they had to position the hand to try to clean it up, and he was very gently when it needed to be wrapped up. Rob in X-Ray was awesome as well. He was very thorough and told my husband step by step what he was doing. The staff at Arrowhead are amazing. I will come here for anything needed in the future.
*edited* I was admitted here yesterday afternoon by ambulance. The care I received in the ER was quite exceptional but was dismayed that one specific male nurse on my floor, since being admitted nearly could use some training. After speaking with the Director of Nursing, she was prompt to come to my room and assure me that he would not be back in my room as well as gave me her card if any further issues. I appreciated her understanding and efficiency in handling the matter.
My wife's c-section delivery was scheduled in this hospital through Arrowhead Women's Center. We were new to the hospital procedures and paper work. Labor and Delivery department on-boarding staff patiently explained about the forms and authorizations. Jamie was my wife's nurse to handle IV procedures. Jamie was very caring and helped with teaching on how to feed a baby in the recovery section. My wife was treated by the best nurses (Emily, Mary, Julie, Mindy, Murisa, Elena and Chastity) we have seen in our life all through her days of treatment and healing in the hospital. Marv Erickson was the post operative doctor and he was excellent. The finance/insurance person gave clear information on estimated billing.
Had a bad experience with the lactation consultant Lisa. She might be a specialist in her skill but not a good human seeing a c-section delivered mother literally cry asking for help to pick her crying baby when her attendant is not around. Nurses assigned in night shift were hesitant to come to the room for help when baby was crying and we were not experienced on how to handle.
My father Bruce C. has been in arrowhead hospital for three days now with gallbladder infection. He is 92 and the staff have treated him like royalty! Very patient, gentle, caring and respectful. The staff on the third floor are especially great. In particular Heather. Every time I asked for an explanation or clearification she spent as much time with me as was needed to help me understand. Dad liked her very much, she was so patient with him and made sure he understood all that she was doing for him. Thank you Heather for making his stay as pleasant as possible. We need more angels like you.
Before Dec 4th I had a different review on this sight. However after having an Emergency C-section to bring my little girl in this world, I have no choice but to change my review. The Labor and Delivery staff were AMAZING.I was terrified when I was told I needed a C-section. The staff calmed me down and basically told me everything was going to be fine, and it was. The recovery and the stay were even better. The staff was nice and extremely helpful. I would definitely recommend and come back to have my next baby at this hospital.