Abrazo Arrowhead Campus
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feedback about Abrazo Arrowhead Campus
I had surgery at this hospital last week. The staff at the surgical center and up on the surgical floor were awesome and very accommodating. I’d like to call out Nay an Effie, who were my nurses that went above and beyond my expectations. Jen was also my Nurse Navigator who was very helpful and managed my expectations. It made the journey so much easier. I would highly recommend this hospital, everyone so so friendly and professional!
Absolutely worst experience of my life. Most (all but two) of my nurses were, slow, insensitive, condensing, and just rude. I awoke in my room from a major back surgery and was already scared because you want to stay in front of the pain. Unfortunately for me, it happened to be “shift change” so for the next 40 minutes my pain became unbearable. After crying and waiting for a pain management doctor I suggested (fun fact, they don’t have pain management doctors.) I spent the next two nights at a minimum of a 8...most the time ten plus. Also found out the pharmacist do change what your doctor has ordered, without speaking to your doctor! I still can’t believe this place actually cares for people. I’m just fortunate I got out of there. Horrible experience, forget Patients Bill of Rights. Need better communication and overall care for your patients.
When you have a parent who is in hypertension emergency, online everywhere it says to call the ER to establish estimated wait time, call them and they say they can’t give it to you. I’m a reasonable business owner and don’t expect an ER to provide a strict time, but a range of time would be great. They won’t let you know a range of estimated time in which she would be seen. Our only prior experience there was years ago in the ER with our son, which was awful (nurses were rude, acting like he was fine..he wound up being transported to Phoenix Children’s via ambulance). I guess the bottom line is, show up in an ambulance on a stretcher if you want care.
If you are looking for a new place don’t come here, they are completely over booked. All waits regardless of visit type are a minimum of an hour or more. There are also more attentive options out there.
My wife recently had c-section in this hospital. Most of the nurses here are so nice and friendly. RANDI who was her nurse was an amazing and fantastic nurse. She took care of my wife and child while i was not there. She is professional, friendly and caring nurse ever seen. She is a good example of nurse. Good job Randi. You are one of this five star among five. Keep up your good work.