This was the worst hospital experience I have ever had. I worked in two nationally known hospitals as a social worker, so I am familiar with how this works. I was not able to brush my teeth for 3 days and was not allowed to bathe until the 4th day when I insisted in spite of opposition from nursing staff and arguing between nursing and OT. My blood-stained sheets were never changed during my 4 day stay. Dirty gowns and linens were on a shelf in my room during my entire stay. I was not able to summon my nurses' or aides' pagers because the prefixes were not provided on the white board. When I mentioned this, one of them replied with disdain, "Well all you have to do is dial 49 ahead of it." I was never told that, and it was not in any of the hospital literature I was given upon admission. In spite of providing Advance Directives and next of kin information at the pre-surgery class, my daughter's contact information and residence were totally wrong. There was NO WAY for anyone to contact her! The discharge planner NEVER discussed discharge plans with me in terms of inquiring about my home situation and who would care for me and where my family lives. In fact, she came to my room three times and TOLD me what SHE planned. As I was being taken to the entrance for discharge, I mentioned to the staff member that I was disturbed that my Advance Directives were not in my chart. Her response was, "Oh, that's no big deal. No one pays attention to those anyway." I am 65 years old and I CARE! I WILL NEVER USE THIS HOSPITAL AGAIN!