Advocate Condell Medical Center
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feedback about Advocate Condell Medical Center
Only wound up here due to emergency. The ER was friendly and competent. After admission, the doctors were less than friendly, and quick to say hi and bye. The nurses were skilled, but didn't see much of them with one exception. The PCTs were 50-50. Beware the frequent lab techs who may draw blood even as you sleep ! Best to smuggle in your own meals. Their food is the worst of any public facility I've ever visited. Two star rating is generous.
Great hospital. Most staff is great. There is one that went above and beyond and her name is Jessica in cdu. So pleasant and kind. Helped me on every need and made me comfortable in a hospital. Please let her know she makes people feel at ease and explained everything in a simple manner. Her smile made you feel better and laugh is contagious. 👍👍👍👍. Plus very beautiful so definitely helped. Thanks for a great stay.
I was a patient here for two days and I have to say that I loved the atmosphere of this hospital, with a sense of comfort, kindness, caring, and happy tone to it. I want to give many thanks to the facility members who took care and did work on me. I believe they did all of what was necessary and explained things clearly to me when I had questions. I hope all of your patients feel and respond the same way as I did. I thank you all once again for a job well done.
I had previously been a patient at Condell for a series of surgeries. My experience with the hospital and staff was then EXCELLENT.
However, this review is for the Wound Clinic. My experience started out as terrible, but ended up excellent.
I went to a wound clinic in another state, and then returned to Illinois for the summer. The first wound clinic told me to follow up here and get in ASAP after my return. So, on the same day as my last appointment at the first wound clinic, I called Condell Wound Center and gave them a 2-week notice. On this same day, I made arrangements for the first wound clinic to send my records to Condell.
It was a good thing I called Condell early, as there was about a 2-week wait for new patients. I was asked several questions about my history and insurance, and was given a 2-hour intake appointment.
I thought it was odd that, the day prior to this appointment, I did not get a reminder call. So I called the wound clinic. Not only did they not have me on their schedule, but they had no idea who I was - no file, nothing. The person with whom I spoke was very nice, but said it would probably take about 2 weeks to be seen. She offered a call back the next morning, which I declined, having decided to find another place.
Surprisingly, I did get a call back, stating my appointment time was now available to me. I accepted and went in. The person who had screwed up my appoitment claimed he'd tried to call me repeatedly but got no answer. I checked my cell phone and found no calls, and no voice messages. It seems he wanted to blame me rather than man up.
My treatment at the wound clinic was EXCELLENT. Very thorough, very pleasant, very caring and sympathetic, very professional. This was far superior to other wound clinics where I received adequate care. Management saw my earlier, negative review, and took quick action to set things right. Good management makes all the difference, and this center is very well managed.
I recently visited Condell hospital ER for severe chest pain/pressure. I was unable to breath , could barely stand and was told I had all the symptoms of a stroke/heart attack etc. As I walked up to the building my chest pain quickly spread to my left arm and it went numb and heavy I could not lift it. I was nearly falling while the assistant at the ER check in window ignored me to take a personal call.
When I entered into the ER they found that it was not only my arm that I had no feeling on my entire left side. They ignored the obvious serious signs stating, I am young. Though they ruled out Everything else.
Dr. Collen and Yolanda, and nurse Amanda sent me for test stating they wanted to ensure they were covered (I would later realize what she meant) the techs who administered the test informed me "they were not taking my condition serious because I was young and it is sad". I was shocked they seemed nice, this tech cared more than the doctors.
I was very kind to them and they were Seemingly kind as well, until I later overheard the Horrible jokes they were making of me and other patients at the nursing desk.
They made jokes of a man in room 6 stating he had bed bugs.
A 16yr old girl with abdominal pain, stating " I bet she's pregnant" and placing bets. Later to come back and celebrate that they were right.
Fighting over who would take the patient with the chest pain and who would take the patient with the swollen legs. Complaining that the patient with the swollen legs would be more work stating "did you smell him" "I don't want to touch him."
They laughed about an elderly lady who had been brought in after "falling on her butt and now had no feeling from the waist down". etc.
They made a mockery of me as well.
It went on non stop the 9+ hrs I was there I didn't say a word, the entire nursing staff took part at the expense of helpless patients. Until they realized I overhead disgusting , disturbing and horrible things they were saying.
It is sad that wrong doing such as these go unheard because they are covered up and people lie for each other to protect their paychecks while helpless honest people suffer.