Advocate Lutheran General Hospital
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feedback about Advocate Lutheran General Hospital
I just finished having a second surgery at Advocate Lutheran General. Both times have been a terrific experience. Every person that played a role in my care was highly skilled and kind. They were also careful to keep me Informed about what would happen next. I really appreciated how everyone was so careful to clean their hands and ward off infection. I also think the meals were tasty. I’m very happy with the care I received.
our experience with this hospital was nothing but positive. The facility is very clean and has many places for you to kill time comfortably while your love ones are being treated. I would like to express my heartfelt appreciation to the doctors, social workers, and nurses who went over and beyond to treat my family member during her recent stay there. We were always informed by the hospital staff of her current condition, which put my mind at ease. Thank you very much! Special thanks to Dr. Atienza and social work Mike (forgot to write down his last name), and all the nurses who were involved in my daughter's care.
Don’t judge a book by it’s cover. All that glitters is not gold. The “new” Lake Forest Hospital is reminiscent of a shopping mall, big and beautiful.
However, our recent experience there with my son was anything but golden.
It was actually a stay and a sequel interrupted by two days.
He was admitted through the Emergency Dept. secondary to a GI bleed. He stayed there essentially for symptom management, the hospital unable to determine the site of the problem. So in both the ER and stays at NWLF he was given transfusions to boost his hemoglobin numbers.
Stating further diagnostic tools were unavailable, we were assured by the GI specialist he was told he would be transferred to the Chicago facility.
After a weekend of waiting we were told he would not be transferred to the Chicago site due to problems with Blue Cross insurance. Interesting; his insurance was accepted at one site but would not be accepted downtown.
A patient representative came in the room that Monday morning stating “Were sending him to Lutheran General since we don’t want him to be spending thousands of dollars out of the pocket.”
Interesting. He has the premier insurance provider in Illinois that will not cover the cost of further diagnostics in the main office downtown.
That day he was finally transferred ten hours later to LG. We won’t not recommend Northwestern-Lake Forest to anyone in the future. So much for the ads in magazines, television, and billboards saying how much Northwestern Medical cares.
UPDATE: Our son was diagnosed with Angiodysplasia. He underwent endoscopic tests. The source of the bleeding was located and treated. Thank you Lutheran General for all you do!
This place has gone town hill. If only people decided where to go for care instead of insurance companies this provider would be bankrupt. The administration and the systems (particular the referral department) move at a snails pace. I have had to call multiple times waiting literally hours for referral issues and confirmations to be addressed.
Mistakes in a referral system at Advocate has costed me money out of pocket in previous circumstances with me paying a higher bill out of pocket than what is charged to my insurance company.
Only in a broken healthcare system can a provider get paid more for doing a horrible job with top management making millions in bonuses.
I do not take pleasure in giving anyone a bad review. I asked for a manager to call me back to address the problems I have faced. They didn’t think it was important enough to respond to my request.
My dad was recently admitted for just over a week and I came up to see him. Everyone there was extremely friendly and took fantastic care of him, taking time to talk to him about any questions he had and treat him like a person, not rushing him. They all even asked if I needed anything, going above and beyond! I know hospital staff are all extremely busy, but they never made it feel like they were rushing. Thank you to everyone involved in his care! :)