Advocate Lutheran General Hospital
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feedback about Advocate Lutheran General Hospital
Be patient and respectful and I can promise you, yourself and your family will receive the same amazing care that I did. I went in expecting reality; ER waits are always long. People tend to forget someone bleeding out and dying in the other room takes more precedence over your slight fever and headache.
But when I went to the adult ER for chest pain, they happily helped and were so supportive. That same attitude continued when I stayed overnight for cardiac observation. They were amazing and understanding; polar opposite of what I've had to deal with in other ERs for the past few months of no answers.
In my opinion, this hospital doesn’t even warrant one star. Seven hours in the ER to run simple blood work and get an ultrasound. Ridiculous! The doctors and nurses were basically nowhere to be found for updates. The patient advocate didn’t return to the room once. What they were super diligent about was collecting our insurance information.
Came in to get blood worked drawn. Asked one building where the suite was and was told to go to the building across the street. Got there, was told to go back to the other building. Got driven there at the least which is why 2 stars was given instead of 1. 16 minute wait for blood work was 1.5 hours without any apology as our sign-in didn't show up on their register.
All out, could have been better organized and if you see someone in your drawing room for over an hour, they're probably waiting for you.
Please stay away from this hospital. They will overcharge you for simple services and refuse to do anything about it. I'm seeking legal help at this time.
I was sent here by my doctor to have 2 ultrasounds done, one on my thyroid and the other on my gallbladder. Checked with my insurance and was told cost out if pocket would be around $150 per ultrasound. Received a bill from this hospital a few weeks later stating I owed almost $600! They'd charged my insurance over $1800! I'd had the same ultrasound done on my thyroid a year prior at Mercy and was only charged $120 out of pocket and $350 to my insurance. Called the hospital thinking this was a mistake. They refuse to work with me. Filed a claim with my insurance that I was being overcharged and they agreed. I'm now going back and forth with the insurance and the hospital. Insurance claims the hospital sets the prices and needs to resubmit the claim. The hospital claims the charges are non disputable and are threatening to send me to collections.
This is the response I received directly from the hospital:
"When it comes to charges billed, Advocate’s charges are based on annual market studies. They are performed to ensure pricing is in alignment with other like hospitals in the area. The Advocate standard is to be at the 75th percentile. 25% of our charges will be higher than other hospitals and 75% will be the same or lower than other hospitals in the area. All patients are charged the same prices, regardless of insurance. We do not lower our charges on an individual case basis. Charges are monitored annually, and updated as necessary. Charges billed are not disputable."
This hospital is all about business. They keep everyone here to the point that there are no more rooms available for other patients. They seem to be so understaffed because I have to hit the call button 5 times before they come help me. They can never figure out what’s wrong with the patients and they just keep them for observation for days. You’ll be in the waiting room for hours. Plus the doctors rarely visit you when your in a room and the nurses never know answers to anything.