Advocate Lutheran General Hospital
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feedback about Advocate Lutheran General Hospital
I was admitted a year ago to the 5W Adolescent Behavioral Health Center for the Day Hospital and I DREADED waking up in the morning having to go here. The nurses, fat and rude. The doctors never came and they usually fell asleep on the job, and they kept changing my discharge date. Go to Resurrection for better care.
Be patient and respectful and I can promise you, yourself and your family will receive the same amazing care that I did. I went in expecting reality; ER waits are always long. People tend to forget someone bleeding out and dying in the other room takes more precedence over your slight fever and headache.
But when I went to the adult ER for chest pain, they happily helped and were so supportive. That same attitude continued when I stayed overnight for cardiac observation. They were amazing and understanding; polar opposite of what I've had to deal with in other ERs for the past few months of no answers.
Terrible culture at this hospital ER especially. Poorly trained nurses, doctors and social workers. They discriminate as well. I was there briefly and the record shows so much inaccurate documentation. In simply bringing up the matter to the ER Director, the woman sounded so unprofessional and became extremely hostile and inappropriate with me and she even began to harrass my family when they were simply attempting to discuss the matter. It was not possible to even redirect Ms. Niese to the complaint as she would drift away from it which was so odd it honestly sounded like something was wrong with her. The patient relations dept is incompetent and basically non existent at this hospital. I see on only a few of the many negative reviews especially about the ER that the response is to contact patient relations. Trust me, do not waste your time. They pass the complaint off to the wrong "director" (there are many) purposely, so that who really should see it, does not ever see it.
In my opinion, this hospital doesn’t even warrant one star. Seven hours in the ER to run simple blood work and get an ultrasound. Ridiculous! The doctors and nurses were basically nowhere to be found for updates. The patient advocate didn’t return to the room once. What they were super diligent about was collecting our insurance information.
Came in to get blood worked drawn. Asked one building where the suite was and was told to go to the building across the street. Got there, was told to go back to the other building. Got driven there at the least which is why 2 stars was given instead of 1. 16 minute wait for blood work was 1.5 hours without any apology as our sign-in didn't show up on their register.
All out, could have been better organized and if you see someone in your drawing room for over an hour, they're probably waiting for you.