Albany Medical Center Hospital

I am very impressed with how well they handle my daughters issues with deep vein thrombosis. The lab techs are so willing to make the experience pleasant and give me no problem when she needs the Doppler machine to find the vein every time we come here, this is the only hospital that has the machine we need to get her blood drain in any way . We have to drive two hours to come here for that reason and thank god they are so willing to help us out with using the machine and assisting by way of the pediatric stat team, thank you so much!!

So I arrive at the ER here and in pain from a lumbar spine injury. After seeing the nurse at triage, I was told to sit down and wait for a room. Now I'm no medical professional at all but sitting after a lumbar spine fusion isn't the best idea as it put the most strain on the area. Yeah now I will walk around because there is no other way for me to get comfortable. Yeah Albany med ER. No high chairs so people with disabilities or anything other than a wheel chair to accommodate the disabled, Bravo medical college.

Medical Care Good - Administration Is A Nightmare!
Making an appointment- they required a referral (my insurance didn't). My primary sent it immediately - they failed to tell me upfront things they needed in addition. My neurosurgeon sent records, they denied getting them.

After a satisfactory medical visit. They started sending me bills, despite insurance covering visit. They transposed my birthdate (1/21 versus 12/1). Insurance company has called them two times, I've sent two letters and made a call myself. Still haven't fixed, still sending collection letters to me.

Incompetence reigns here. administratively. (My daughter was an RN there - they have wonderful medical staff...)

I have had two surgeries performed here and stayed overnight after each one. The medical staff is extremely professional and friendly. I will continue to choose Albany Med for my surgical and hospital needs. What a great experience! Thank you.

My mother was transferred from another hospital. Right from the start we were floored by the way the residents and fellows talked down to us. There was two exceptions but most were down right rude! Then our impression of the ICU was “lock down” except for two very impressive nurses, Nicole and Dan! They treated us like outsiders! Todd was down right mean and should not be on the nursing profession! All my siblings had the same impression! Communication about our Moms care was hard to come by!! We couldn’t wait to get her transferred back home!!! In a new environment where hospital reimbursement is based on patient satisfaction, Albany Med has a long was to go! Involve family, communicate! And stop bad mouthing other medical professionals!