Arise Austin Medical Center
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feedback about Arise Austin Medical Center
The best of the best service in the most laidback and nicest places to have surgery, and not to mention, the best breakfast ever. I am forever grateful and blessed for this awesome team. Thank you Dr. Ruff and all involved..
One of the worst hospitals I've ever worked at. The process and management in SPD department is terrible!
I had robotic prostate surgery here. I am grateful I did. This place is great, top notch. I was scared to death of my surgery. Everybody to the time to calm my fears, making sure I had no questions. Everybody came out and introduced themselves. I felt like I was their only patient that day even though I could see others getting readied for their procedures. This place was spotless. My room was huge. The medical staff checked on me regularly. If I rang the buzzer, I was responded to almost immediately.
But what impressed me the most is the care they gave my wife. We had been up since 4am for a 7 am surgery. While I was in surgery, they gave her updates. When I finally woke up, I remember them asking her multiple times if she had eaten, if she needed anything. They made sure she was comfortable which meant the world to me.
When it was time to go, my nurse went over the discharge paperwork completely making sure we had no questions. She showed us how to change the catheter bags and how to drain them properly. She didn't leave until we were 100% comfortable with what was ahead for the next week. They even called me after my discharge to check on me.
I have recommended this facility to friends and people I meet. If given a choice, this is the place I will come to. I would give them 10 stars if I could.
The only reason I dont give the a 5 star is because they do not allow you to have fan. Thankfully when I got into the room the nurses did not say anything, so I was able have it the one night I was there. DeeAnn seemed to nice but very blunt. I need a fan to sleep. I sweet a lot without. This is the 1st hospital to tell me no, because they say they are a fire hazard.
From check in to check out, this place was awesome. The staff very friendly and professional. Procedures were explained in detail. Overall a great experience considering i was going in for surgery. Everyone was very attentive and on point with how the surgery preparation was going to play out, up until my surgeon came in and was ready for the surgery. Not sure what's going on in billing dept. I read some of the other reviews and some people aren't to happy. I'll be finding out in the next 3 months on how that goes. But the actual presence of being there and being taken care of couldn't of been better...nice facility!