This practice only cares about money well above patient care. As my provider they are supposed to obtain what's called a "pre-authorization" if they want to get paid/reimbursed by my insurance company. But since I didn't want to go to their specific location that they contract with (which was not preferred by my insurance), they refused to obtain authorization at all. Mind you, as the patient, I have the right to go to any location in my facility network that is cost-effective. So they refused to get authorization which forces me to spend more time trying to find a different doctor to visit that will assist in patient care.
I do not recommend at all.
I had a left knee replacement last year on 1/12/16 at this hospital & Dr. Maxwell Thomas did a great job. The office workers & nurses were great. The food was awesome & my husband got to eat with me. I had my right knee done 8 years before in St. Louis & it was a lot more painful & therapy was so painful. This hospital had me walking & going up & down stairs within 24 hours. The therapy was unbelievable that I went to the day after I went home..no severe pain. This surgery was a total miracle & my knee has been doing great. I was referred to Dr. Thomas by 2 friends of my sister & I will refer anyone who is having a knee replacement to go to Dr. Thomas at Banner Gateway Medical Center & be sure to request surgery at the Arizona Spine & Joint Hospital at 4620 E. Baseline Rd. Mesa, Az. 85206. I give them a 5 Star.
My name is Fred Laux. I have been a patient 5 times for 2 knee replacements. A hip, and 2 carpal tunnel surgeries. My experience every time was excellent. I have recommended your facility and staff many times. You are top notch in every aspect of care. Thank you.
FIVE STARS!!! Dr. Dinowitz is INCREDIBLE!!!!! Dr. Dinowitz completed an excision revision of a tumor in my nail bed. My first experience two years ago with the Core Institute was terrible. The procedure was not explained properly, my healing time was underestimated, and I had numbness in the finger for two years following surgery. They ended up waiving my balance due to the terrible way I was treated by the staff and doctor... My experience with the AZ Spine and Joint Hospital was incredible!!! Dr. Dinowitz completed the procedure in under 30 minutes and just a few weeks later, my nail is growing over the surgery site. He set realistic expectations, completed the work he promised, and his staff was extremely helpful, professional, and compassionate!!! I would recommend this facility and Dr. Dinowitz to EVERYONE!!! I cannot say enough about what a wonderful experience this was compared to the NIGHTMARE I experienced two years ago at the Core Institute...
Exceptional people! Very knowledgable and compassionate. You can see why they were given a 5 star rating for exceptional patient care. Keep up the good work!