Arkansas Surgical Hospital
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My grandmas surgery was scheduled for 6:30am we got here right on time, it is now 11:30 am and and they are just now getting her back for her surgery!! Service was good and the employees were nice but the scheduling of appointments definitely needs to be worked on. What was supposed to be an easy 30 minute procedure has turned into a 5 hour and 10 minute process.
The experience we had when my mom had a knee replacement was exceptional! Every employee is polite, caring, and goes out of their way to make the stay comfortable. The separate room/area for family to spend the night was so nice and helped it feel more like a hotel than a hospital room. We did not encounter a single person at the entire facility that we were not extremely impressed with. Best hospital care I have ever encountered!
UPDATE: Unfortunately, my back surgery did NOT fix my lower back pain and problems. They have continued to get much worse. Think really long and hard before you have your back operated on.
My back surgery went great. The doctors and everyone else made this an exceptionally great experience. Thank you so much for everyone's tender great care.
i was very pleased with the way they handled everything medically. I had carpel tunnel surgery done. Outpatient surgery total time at the hospital about 3 hours including check in. My bill was $4643.40 before my insurance adjusted it. The base bill from the hospital was $2500. This seems very excessive. After my insurance, which is a high deductible, adjusted the account i still owe $1117.00. I pay my bills, but i was not informed that it was going to be this much. Between the doctor and a hospital visit my total was over $2000. I was there 3 hours or less. I contacted the billing department about the price and was told it is what it is. If you can't afford to pay it we can put you in touch with a bank that will give us our money now and you can make payments to them. I will never use them again and I recommend that everyone get an estimated bill before going here yourselves.
I am personally TERRIFIED of surgeons, surgery and doctors in general. I went to an appointment (my first) with Dr. Mason a week ago today... to say I was nervous is an understatement. We talked, he did some routine checks... and he decided I needed to have surgery on my lower spine. The next day to be exact.
That sent me into panic mode. But its ok.
Let me start with: my insurance is very difficult to work with. He made a decision to do my operation PRIOR to receiving authorization from my insurance company, and his nurse and assistant are pushing it thru the insurance. His compassion is amazing, his staff are amazing.
I dont remember ALL of the names, but I want to give special thanks to Dr. Mason, i believe Brandy was his assistant in the office, and his office nurse. You guys are awesome.
To the beautiful red head at the front desk, thank you much for having a bright and beautiful personality to match your physical features.
To the lady running the cafeteria, you are a hoot and make sur everyone that walks thru the doors is taken care of. Keep on rockin it girl!
To the wonderful RN I had right out of surgery... I have tried so hard to remember your name, and I'm almost positive it was Sara, girl you are sweeter than pie. Down to earth. Make sure everyone is comfortable. And your comments of coffee and gossiping are well remembered ♡ thank you.
Now, I had some amazing CNAS too, but Laronda is the one I remember most. We chatted about our families and various little things while you worked. You were compassionate towards my husband too! I appreciate all of this.
THERE IS NO BETTER PLACE in my mind or eyes to go if you need surgery. The LEVEL of care and compassion you receive is amazing. For once I felt completely confident in my Doctor and the others that work there. You can tell that the doctors do their best to make their nurses and staff feel appreciated, and in return they all make the patients and family feel comfortable and appreciated.
Dr. Mason, even with your own health concerns pressing in on you... you were thoughtful of me as an individual. You may do this everyday of your life, but you are truly an angel on this earth! Thank you so very much for caring for me as person and not just another patient. Thank you for not dismissing my pain, my problem and my emotional state as well. Everyone of you are Angel's. Keep on being amazing.