Asante Three Rivers Medical Center

Address

500 SW RAMSEY AVENUE, GRANTS PASS, OR 97527 USA

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Phone

(541) 472-7000
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Emergency service available

500 SW RAMSEY AVENUE, GRANTS PASS, OR 97527 USA

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Consumer feedback about Asante Three Rivers Medical Center

Sarah Bailey
Sarah Bailey

2 out of 5 stars

posted 4 weeks ago

The number of good nurses are few and far between. Most of the time you just hear and see the nurses talking and laughing and having a grand old time. Showing each other things they see on their Facebook's and Instagram and what have you. While one of my parents is in need of immediate attention we just hear the nurses at the nursing station talking about their personal lives. I get that a hospital is busy and that may cause some of the delay. But this is a hospital, it's a place where work is suppose to be done, not chatting with your friends for hours while bed alarms are going off. There are a few nurses that seem to take the job seriously and they don't get all aggravated when you ask them for help. I actually had to go out and get a nurse to help my mom and some of the nurses that I interrupted their conversations gave me dirty looks like I was inconveniencing them. This isn't a place for social hangouts, it's a hospital for people who are in need. Learn to keep the chit chat for breaks or after your work hours. And if you can't help people without getting aggravated then maybe this isn't the job for you.

Steele Dutchess
Steele Dutchess

1 out of 5 stars

posted 2 weeks ago

I'm from a very large city here on the west coast here only for a job. The entire er staff needs to be replaced with either a professional staff or close this place down. This is inexcusable. I was refused fluids when I knew i was dehydrated from a long illness. They will dx you with anxiety no matter what you have going on or will spend most of your visit trying to prove you wrong about your symptoms and shove you out the door. My dehydration reached a point that will now give me chronic health problems. Thanks. The employees act like the er is a social club and you are in the way. This place has a far reaching bad rep and I see why. Go to providence in Medford. Better yet evac yourself to OHSU in Portland. They were shocked at my condition.

Neal Croswell
Neal Croswell

1 out of 5 stars

posted 3 months ago

*repeat of every negative review on here*

Be more proactive in reading your reviews and commenting to the concerns the community has for your lack of service. Your last response to a review was over 6 months ago and just suggested they speak to Patient Services. No one should have to speak with Patient Services post op to get their issue resolved... the issue should have been resolved while the patient was in your care.

Medicine is still part of the service industry and includes skills and ongoing execution of customer service practices. Learn these skills. Use them.

Jacquie Beaumont
Jacquie Beaumont

1 out of 5 stars

posted 7 months ago

Got blood drawn today. They went straight through the vein. Could not use my arm for over 6 hours! Disgusting! Are you using trainees? I'm fighting cancer and getting chemo. I thought the service would be better than this! 12 months ago I would've given 5 stars. I don't know what happened to them? I spent 26 days here for cancer operations. I didn't want to go home! Over the past 3 months? I dread even setting foot in the place! They no longer care, they treat you like a number, and have little or no compassion. Would rather spend the gas and travel to Medford. Thanks, but no thanks!

Teresa Crahal
Teresa Crahal

1 out of 5 stars

posted 8 months ago

Had four providers, two Medical Doctors and two Nurse Practitioners could not think outside their boxes. Three weeks of utter hell! They took enough blood and tests to diagnosis a small country. Why do you not listen to your patient? Maybe all your providers need to take a continuing education course on communication? Went to Providence, after less than a half hour they knew exactly what to do. Feeling much better, Thanks for asking, since you refused to turn on my access to email and comment on My Chart. Still waiting (Crickets) for a response from your Patient Relations Department. Need to add that this hospital is Filthy, blood on walls and ceilings, flies constantly landing on you. Trash bins overfilled and medical waste laying around.

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