Aspirus Wausau took great care of both of my parents during separate occasions. Caring, compassionate and skilled staff in the ICU.

My mother was on the ortho floor recently. Her RN couldn't have been worse. I'm in the healthcare industry and I was appalled at the care my mom received. It took 47 minutes for this RN to answer my mom's call button. Trust me, I timed it on my phone. She also had to lie in her bed for over an hour waiting to get clean sheets after she had an accident. This is totally unacceptable. You seriously need to take a look at the way staff treats patients. This RN needs retraining or walking papers.

This organization is completely dishonest and it goes all the way to the top, Matt Heywood CEO. They lie ,cheat and steal from patients by overcharges on insurance, denying coverages, not filing ins. You contact them up to 24 times without remedy, contact the CEO nothing but crickets. If I lived in Wausau I would be having some up close and personal conversations with these cowards. Please anyone reading this, NEVER go to these hospitals. If you are dying just go to the funeral home instead, you will save a lot of grief. Just a 2 year horrible experience. And if I get a weasel response after this post I would refer you to the dozens of phone calls , letters to the Attorney General, restricted letter to Heywood. Your image is one of corruption.

The ER here needs work. I was made to feel like a burden, and was actually told that "this is a place for people who need it, like those with the flu". I had come in after passing out on the floor. There's a lot of joking around and waiting, and they definitely try to get you in and out without really helping, and gaslighting if they can't identify an immediate cause to your complaint. ("It's all in your head/psycho-semantic nonsense.) Perhaps a more competent and educated staff wouldn't need to be so bitter and rude to their patients. Without them, you'd be unemployed.

Last October I fainted and had a mild seizure. my family called 911 and they took me to Wausau aspirus ER. I don't remember much but my mom told me the doctor was yelling at her, telling her they are not a drug rehab faclity. I was not having drug related issues, I was just extremely dehydrated. Then a couple months later my mom went into the ER and the same doctor was there and told her "we are not a G.I. center. they ended up finding cancer in her intestines, and she had to have surgery to get her gall bladder and part of her colon out. Our whole family was disappointed with her treatment after surgery also. my sister ended up staying there the first 2 nights because the nurses were taking too long. she just had major surgery and had to cry and beg for help just about everytime, then a nurse would come in and say" oh yeah you are due for some drugs" then she would walk away and come back 30-40 min later. it's so sad the nurses and doctors are getting paid huge money and little people like my mom and I are not given the care and respect people with money get. very unprofessional, I will be finding a new doctor/hospital where they are professional and comforting, like doctors/nurses are suppose to be.