Athens Regional Medical Center
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feedback about Athens Regional Medical Center
Been in the ER for 5 hours waiting on them to move my father to a room. They didn't put a bed spread on his bed. The only cover he has came from the ambulance ride. Their supply cabinet is left unlocked. There's an antibiotic laying on top of the supply cabinet. Pictures have been taken and will be posted. I'm not going to change my review of the ER. But I have to say. Since we have been in a room. The. Dr's, nurses and all of the other people we have had to work with. Have been great. Over all they have a really good crew here. So I changed my rating to a 3.
This review is for the Business Office. The staff for medical care, whether doctors, technicians, people who check you in, etc are great. My one star review is for the office that calls repeatedly for payment BEFORE it is due. I tried to pay my bill online but had a question about an additional charge so I had to wait until I was off again during the week to call. I had plenty of time before the due date.
Before I could call I had 2 messages Friday to call the , 'Business Office'. I called this morning to find out why they called and was told that it was a courtesy reminder about the bill. The rep I spoke with agreed that it was 2 WEEKS before the due date. Later the same day a get a call on my cell but did not get it in time. As soon as the cell stopped ringing, my land line started ringing. Both calls were from someone from the hospital about the bill. I explained that I spoke to someone earlier and they said that a note was made but she needed to know if I had paid the bill and if so, how much. I explained that I did not think it was right that some should be calling so much about a bill that was not due yet and if she were really part of the hospital she should have access to that information, especially if she was trying to collect. She also agreed that the bill was not due yet and insisted that I tell her how much I paid so that I would not get anymore calls. I told her that I should not be getting any calls because I do not have any overdue bills. SHE LAUGHED. Not just then but a couple times during the conversation. This office must be outsourced because it is nothing like the other people at Piedmont.
It was okay I just had a lot going on and I lost my my nerves and had to refind them again. They real good people and good to talk to you when they have time to talk to you. Walton county is a good place I lived there all my life until some months back but I am even happier where I am at now. Keep up the good work.
Tonight was the worst time I ever had. Waiting room was empty but we had to wait over an hour and still waiting The girl at the info desk was rude as hell. She spent most of the time on her damn phone. When asked to see the charge nurse she went and got security instead. After an hour and a half and finally getting a room way in the back so security can keep an eye on me we counted 10 plus empty rooms. But the info desk girl said they had zero empty rooms and we only see 2 people leave
Why do they make patients drive to the hospital for a 3-hr pre-op process, when they repeatedly asked the very same 50 questions the morning of surgery and in CICU? Why are your computer systems not all connected? Do your nurses have nothing better to do than grunt work? Of course they do!
And why weren't we told of the patient co-pay fees on the pre-op day? You spring that on your patients just before surgery? Just not a very professionally run hospital!