Augusta Va Medical Center
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feedback about Augusta Va Medical Center
No available parking. Rode around 45 minutes and finally got public parking almost a mile away. Hips, back and legs killing me after getting here. Valet parking was backed up 15-20 vehicles, so waiting there would have me missing my appointment time. Other vets in waiting areas complaining about the same things. Only good thing was the VA staff were nice to me.
Great place. Appointments run on time. Staff is extremely helpful and most of all friendly
This VA is NOT as bad as it may seem. Yes, parking is BAD. However, pick your days wisely you have appts. Or just arrive early eat breakfast to prevent being late to an appointment or group session.As far as the VA, They are changing working personnel out constantly. However, the staff at Pool therapy has been exceptional and make you feel very welcomed and TRULY care that you are getting the best care. The Mental health department is another great department. They have caring Drs and customer service reps that i TRUST in. They have the appropriate classes to help the Veteran where they need help the most. I struggle with ALOT and the exceptional DRs provided the tools i needed. Make sure you recognize your DRs, Nurses and customer service reps treatment teams by filling out a comment card. Your appreciation for them goes a long way by being recognized by their higher ups. They are shortly manned and some of them are NEVER recognized. So realize its just not about your rating increase. To also be respectful to your Nurses, Drs and customer service reps.
I called to check on my father and one of the nurses were very UNPROFESSIONAL and told me he was "chillin". I kindly asked her what that meant and she said that she didnt have to tell me anything about my father. Maybe you need to hire better staff or give a class on customer service etiquette.
Solid wait times and knowledgeable doctors, did not have a run-in with any subpar medical personnel. Reception could use a little work, however I've noted that they are stretched thin and thus likely more stressed. The parking lot, on the other hand, is absolutely atrocious, and is my only true reason for knocking down a star. They really need to revisit the lot, as I've seen some disabled vets without tags struggle to exit their vehicles.