The only reason they get one star is because my girlfriend amazingly enough survived the simple outpatient endoscopy. We arrived 15 minutes prior to the time given to check in. While the administrative person wasn't awful, any kind of upbeat personality or even the kind words of hello, please, and thank you would have been appreciated. About 10 minutes after the scheduled arrival time, we were taken back to the procedure prep room and thinking that everything was better. A nursing assistant with the same crabby demeanor as the admin person took her vitals and gave her the gown and socks to change into. That's when the real BS started. We waited 35 minutes before anyone returned. At that point 2 nurses came in and started to ask questions while 1 if them ATTEMPTED to put in an IV. My girlfriend is a nurse and suggested a simple and clear vain. However, the IV nurse decided to take the "plunge and dig method" cursing each time she missed (twice). She finally took my friend's advice, but still managed to make it painful. At that point, both nurses left the room, and we began an almost 2 hour period of seeing no one. Finally, the anesthesiologist showed up and explain some things, and 5 minutes later, the actual doctor doing the procedure showed up. Then, another period of 20 minutes of seeing no one began. It was just around the 3 and a half hour point when she finally was taken in to the 30 minute procedure. After returning, she returned to the prep room, and we were told that it would be about a half hour to 45 minutes until the doc would talk to and release her. Well, to make this shorter than the actual thing, the doc finally showed up almost 2 hours after she got it of the procedure room. We were at the hospital for almost 6 hours for a simple procedure that took 30 minutes, and they managed to give her a fat lip. I've had more extensive day surgery procedures done at Froedert and the Medical College with much more friendly and competent medical personnel in half the time or less.