Aurora St Lukes Medical Center

I just spoke with Barb in the gift shop to order some flowers for my elderly Aunt who is in the hospital. Barb was very helpful with everything. All my questions were answered in a professional manner and pleasant voice. Thank you Barb, for your help.

What kind of awful place is this that they don't even answer the phone when you call in? I have a friend who is very sick. I called in to her direct line to her room to try to get to her. No answer. Now I'm very concerned. But there is no human being answering the phone line and when you press "O" to get to the operator, the phone system hangs up on you.

Do you call this "personal service" or "customer care?"

Had spine surgery a week ago. Home now and resting well. Looking back on my care there, I can't say enough about the staff. Whether it was the nursing staff and assistants, other care staff, housekeeping - virtually everybody there made me feel like I was in good hands during a very difficult time. It reflects of good training and an apparent commitment to hiring caregivers who are passionate about helping the people in their care. Reassuring, curious, professional and most of all very caring. I was in Garden wing, room 11119. Highly recommended.

No waiting, called back quickly. Dr. took time to discuss with me, the staff & all medical personnel friendly, interested in my situation, knowledgeable. Can't say enough about how great I feel about this hospital, dr's & medical staff!

Took my son to get his colonoscopy procedure, immediately I was told I had to wait in the waiting room without seeing him before he went off. While waiting, I noticed others heading to the back with their loved ones. Why did I have to sit an outside waiting area the whole time. I was not allowed to ask the doctor any questions before his procedure. No one approached me with any updates. Rude! Rude! Rude! Staff!!!! I usually don’t use the race card but this was definitely a clear case of racial discrimination!!!