Went to banner as a referral from another hospital. From the moment I was checked in, it was clear the staff had no communication skills. Was told I was getting things that were never brought. When notes were reviewed, I had to correct them every time we went over them. Many notes didn't get recorded, like my insulin. I told the nurse I took my morning shot, and she "recorded it" .except 4 hours later, another nurse came and gave my my morning shot again. Then it was pass the buck time. The staff for the most part was good, however, the uppers, floor nurses and doctors, are horrible at communicating, and recording the proper information. I would not recommend this place to anybody.

I unfortunately had to go to Banner Baywood Medical Center yesterday around 9:35 pm, for chest pain & to my left arm pit. I say unfortunately, because I dislike going to the hospital or seeing doctors. But this evening into the early morning, I experienced a magical treatment from this medical team as they call it at Banner Baywood. From the bottom of my heart, which turn out okay, except for the low heart rate. Dr. Fulton, RN - Michael, Tech's Heath and Williams, and RN Mgr - Geri, I thank you personally from my heart! For the superb outstanding professional respect and courtesy that you great people displayed to me, and as I was able to hear also, how you treated every patients with the same respect as you treated me. This team of Dr. Fulton, Michael, Heath, Williams and Geri, went beyond the standards of their professional duty as a doctor, nurse, or tech, they showed genuine care for their patients. I thank you all for that. God bless you all, Banner Baywood Medical Center, should be very proud that they have you Dr. Fulton, Michael, Heath, Williams and Geri, as great employees with that kind of care working for them! I'm sure if your superior team is like that, then the whole staff are as well. However, I witnessed Dr. Fulton, Michael, Heath, Williams and Geri, with my own eyes & ears! Thank you again awesome team! Mr. Dennis Dickey.

This hospital wouldn't get even one star but I have to otherwise I cannot leave my review. If you need medical care and if you care for your friends and family "DO NOT" I REPEAT DO NOT GO TO THIS HOSPITAL!!!! I wouldn't even send my enemies there. A nurse there told me they do not specialize in female issues and I should have went to Gateway or desert banner another nurse suggested that it could have been the insurance I was on. I checked myself out of there and went to gateway where they treated me like a human being and took my symptoms seriously. First and last time I will ever step foot in this place.

Came into the emergency room this morning around 10:45 am due to chest pain and numbness in hand. They immediately did an EKG, however the nurse did not put the leaflets on correctly. After the EKG I was sent to another lady that took my blood pressure, asked me my symptoms and send me back into the waiting room. It is now 12:16 PM. I have still seen no doctor, I've watched the lady talk down to several patients, 2 people have walked out due to the wait, 4 other people complaining of chest pain are sitting in the waiting room as well, another patient t has started to throw up in the waiting room but staff ignored her while other PATIENTS assisted. I'm currently waiting on a ride so that I can be treated like a human being at another hospital. This one deserves to be shut down!

The ER wait is very long. First, you talk to the staff at the desk. Then you wait for a lady at a desk. After you talk to her, you sit in the lobby until another lady, at a desk about 5 steps from the 1st lady, calls you. Then you wait. Then you go to a pre-room. In this room some guy in a white coat was angry when I asked him to speak to me, as Dad was confused. He actually slammed the sliding door shut. I don't know who he was. Then you go to a different lobby. Then they call you to a room. This is crazy, for my 87 year old father. What really needs addressed is the care for a dementia patient. I told the nurse that he was sun downing, and getting confused. She did not even go in the room to check. All it would take is a simple smile, a small reassurance, and how about turning the blasting light off? She never checked and I have her name. It was after dinner time. The second nurse I had to go find, after they moved him down a few rooms. Asking for a blanket for an 87 year old man should not be so hard. The wait may be acceptable, 7-8 hours, the process stinks. The doctor was excellent. You should tell the nurses, I heard their conversations talking about the other nurses, doctors and patients, at their station, FOR AT LEAST 5 HOURS. Be kind, or get another job. Everyone is doing the best they can when they are ill, and scared. Thank you.