Banner Boswell Medical Center

I had some testing done at banner Boswell over 2 months ago. They overcharged me significantly. I asked for a detailed statement to submit to my flexible spending account multiple times. I have yet to receive it. The flexible spending company advised me to download my explanation of benefits from United Health Care, and submit that. So, I went ahead and submitted that. The flexible spending company has suspended my card until Banner refunds the overage. They refused to let me speak to the department that handles the refunds, and continue to tell me to wait. I read some similar reviews on Facebook. What a corrupt company!

I can't say enough good things about the ER or ICU. It was great. They saved my life. Thank you.

I've never been treated so poorly. My mother has been working at this hospital for 40 years.. way before banner took over.. I could have brought a lawsuit on this person's actions.. I was sitting in the lobby in the waiting area at the main entrance. Waiting for my fiance to finish her interview for a job position.. this security guard came up behind my chair.. I was just sitting there watching something on Hulu with my headphones in.. said to me what are you doing here.. I used to walk these halls when I was 5... I was being racially profiled because I'm Hispanic.. mind you I was dressed in professional cloths.. dress shoes, button up collar shirt.. and just sitting in the waiting area in the lobby.. I wasn't running around the hospital.. I called the compliance line for banner but don't think they did anything about it.. yes I'm venting because I don't think anyone deserves this kind of treatment.. it may just be this one person.. the front desk staff at check in stepped in and said he leave him alone .. so if other employees are telling you that you are being wrong and back off.. maybe you should reevaluate training for your security staff.. I mean really, a suspicious guy sitting in the waiting area wearing business attire... there is more to this.. it would just be defamation of character.. but I will not turn into that person that did this to me.. I hope Banner sees this and works on training better.. thank you an have a blessed day..

Worst hospital I have ever been to. I have been here in the last 6 months with my dad who was in horrible pain in his abdomen. His blood sugar was over 300 he is diabetic and they could have cared less. Left us sitting in a room no one talked to us when I finally asked what we were airing for as in what’s the next step she screamed at me hey you know ER visits are like 4-5 hours so your just gonna have to wait. Everytime we tried to ask her a question she walked away from us mumbling. Absolutely will never come to this hospital again I will chance it and drive farther to receive better care and Service. This hospital should be ashamed to staff people like this. For as much as we pay for healthcare we deserve to be treated better than this. I will definite be taking this higher up the chain.

I am currently sitting in the waiting area of the Medical Imaging dept., while my friend has some tests performed. I don't know how the front dest folks get anything done. I certainly don't expect them to be sad and stare at their monitors all day, but this is definately the place to socialize, make weekend plans on your cell (while dept. phone rings), visit 'wit ya bra', while (a patient waits for the wheelchair ride that was promised 30 min ago.). The waiting lady finally complained, at which point she was told 'they (volunteers),were called'. When the volunteer came, she asked 'mia' was she saying she called before. Mia whispers, no but dont say anything. I don't think she heard her, she was already getting the lady to her destination.
3 having a social conversation behind desk while another patient waits 4 full minutes to be acknowledged. This is when I went to the desk and asked if they thought they could take a moment to help the woman. This may be why my friend was asked to be here at 9:30am, for an appointment that didnt take place until 11am.
'Oh, you just don't know how things work'. I can assure you I most certainly do.
Why do people make statements like that when they don't know who they are talking to?
I like Boswell, but this dept, is unprofessional and ineffective where concerns the patient.