Banner Boswell Medical Center
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Address

10401 WEST THUNDERBIRD BOULEVARD, SUN CITY, AZ 85351 USA

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Phone

(623) 832-4000

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Consumer feedback about Banner Boswell Medical Center

Kimberly Schmidt
Kimberly Schmidt

3 out of 5 stars

posted 1 week ago

ER VISIT.. Aweful to wait over hr in ER w migraine, especially w the ER construction. When got there 3 people waiting... at 20 min in... 20 people. Their prioritization needs worked on. Saw nurses all the way till almost out door. Then dr pops head in! SERIOUSLY!!!

Carol Smith
Carol Smith

3 out of 5 stars

posted 1 week ago

I was a patient in June '18 in the ER. Nurse seemed interested in his break rather than care. Not busy at time of visit.

Is it hospital policy to let a patient walk out of the ER especially at 4 am with no one asking anything? Come by ambulance and was barefoot. Asked for socks and was told here now there's the door .

Needed a ride home since my sister had just had knee surgery and could not drive. Told phone by the bathroom. She never blinked ....

Also billing errors and rude girl in billing department. Take up your questions with your insurance company. My sister still gets bills for my 25 yo niece on her statements. TriCare for life

Maybe inpatient services is better. Thanks!

Daniel Estrada
Daniel Estrada

5 out of 5 stars

posted 3 months ago

Thank you to all who had a hand in me getting better and released in a timely manner from Boswell. I went in with pressure in my chest and difficulty breathing. They expedited my service without me feeling rushed. Everyone appeared to really be concerned for my well being. I appreciate there sincere and compassionate care they provided. I spent the night for observation. They made many checks throughout the night and each with dignity and respect. When I was released it didn't feel like "I gotta get outta here." I didn't feel rushed either and Steve in transport got me to where I wanted in order to exit the hospital. Prior to release all the doctors and nurses checked on me with true professionalism. For a hospital stay, I enjoyed it considering it was a hospital. If and when it's time to visit the hospital again, I will undoubtedly go to Banner Boswell in Sun City. Thank you again Banner Boswell Staff.

CARLA VAN CLEVE
CARLA VAN CLEVE

1 out of 5 stars

posted 1 day ago

Took my dad several times over the course of 4 months . He took me they are going to let me die. They kept sending him home without determining he was filling up with fluid until it was to late. Last time I took him in they attempted to drain the fluid and hit a large blood vessel. He bled to death. Prior to his death the hospital social worker would not let my dad go home under hospice to die that he wanted. She insisted insurance would only cover a banner facility I was to upset to realize at the time this was a lie with Medicare he could go anywhere. He got to Banner Hospice and died within 2 hours in severe pain. They could not get hold of doctor to authorize pain meds. I would never allow anyone to go to a Banner hospital or their hospice

Jason Edward Thurwanger
Jason Edward Thurwanger

1 out of 5 stars

posted 2 months ago

Well, I must say that Banner Boswell Medical Hospital has evidently added themselves to the list of former quality care centers that has now become a mockery of it's former self. The competent doctors are outnumbered by the cowardly, incompetent,arrogant doctors by a 4:1 ratio. I have had 3 good nurses and then 12 not brilliant nurses. The ED team was a dysfunctional farce. I answered scores of questions during my time here. Yes, I know that is necessary when trying to ensure that response is consistent. However, what is truly necessary in order to measure a customer's response is that the doctor's and nurses actually listen to patient responses to ensure understanding. This the vast majority of dr's, nurses, and administrators have proven to be absolutely terrible at. You then have to spend an excessive amount of time correcting them. It is also quite fascinating when you see that they do not productively refer to your prior treatment received to shorten their learning curves. If this organization was serious about being better, they already would be by now. They are only experienced covering their own behinds. Document absolutely everything, as I have done. You will make your lawyer's job so much easier. If the hospital finally reaches out to discuss your concerns now, let them know there is no need. The case has already been filed, and all parties can discuss in that setting. Do not let them con you. Do know give them the benefit of the doubt they did not give you and/or your loved ones. Shortly after discharge in the next day or two, I will follow my own advice and initiate my own legal recourse. Update: My stay at Boswell had to be extended by several more days due an unsuccessful discharge.

Less than 30 minutes ago, for the third time in as many days, nurses and assistants walked in on me using the washroom multiple times without having been summoned. I did not pull a chord for assistance, rather they just barged in each time without knocking or checking first. Apparently, trying to humiliate you and strip you of your dignity is all acceptable to them.

With a few exceptions, the largest part of the staff at this hospital very short on patient focus and very long on their own hubris, interests, egos, etc. This hospital has been fined/cited previously for sketchy practices. Do not bring your loved one here!!! You can do better and deserve better.